topic Re: How long without making a UK based call in Account and services

How long without making a UK based call

Keved — Wed, 19 Oct 2022 06:25:00 GMT

I have a UK monthly sim only contract but am currently away from the uk for an extended period .

I am using my included “go-roam” facility to make calls and for data , but obviously these are not directly via the 3 network .

Is there a maximum period of time I can continue to use the service without having made a uk based call ?

Re: How long without making a UK based call

JonathanB — Thu, 20 Oct 2022 09:59:27 GMT

Hey Keved,

Great question, I'll do my best to clear this up for you.

So with a pay monthly contract, you're not required to make a call to keep it active, you'd need to request we cancel the service for it to be disconnected.

You may be referring to pre-paid PAYG where you have to make a chargeable call, text or data connection within a rolling 6 months to keep it active? If you're pay monthly this won't apply to you.

However, here's a link to info about Go Roam fair usage. You are entitled to two months of Go Roam within a rolling 12 months, exceeding this can result in your roaming service being deactivated. So this limit may affect you if you'll be away from the UK for a long period.

Hope this helps clear things up,
JonathanB

Re: How long without making a UK based call

basestation — Tue, 15 Oct 2024 07:51:14 GMT

Replying to an old thread. Is this still try for a contract (pay monthly) SIM?

Likely to be abroad for 4 months and don't want to lose my number. Not using data roaming (I have a 2nd SIM for data), but will likely receive a few calls or texts and possibly make an occasional call.

Re: How long without making a UK based call

basestation — Tue, 15 Oct 2024 07:53:01 GMT

Oops "true" not "try", sorry!

Re: How long without making a UK based call

JonathanB — Tue, 15 Oct 2024 08:37:34 GMT

Hi @basestation,

Welcome to the Three Community.

Yes still true, as you're paying your monthly plan cost, you're not obliged to make usage to keep your number in service.

Thanks,
Jonathan