topic Re: Unable to check my account refresh date in Account and services https://community.three.co.uk/t5/Account-and-services/Unable-to-check-my-account-refresh-date/m-p/38918#M9074 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/26021">@MaB</a>,</P> <P>Sorry to hear this, are you encountering an error message when you sign in to My3 on our website, or the Three App? Can you let me know a bit more about the issue or error you're running into?</P> <P>In the meantime too, it's worth checking if you've received texts from us to advise when your bill cycle starts. They're usually worded like this:<BR /><BR />"Hi there, it's Three.</P> <P>You've started a new bill cycle - ...."</P> <P>This should coincide with the date when your allowances refresh too.</P> <P>Thanks,<BR />Jonathan</P> Fri, 18 Oct 2024 16:03:26 GMT JonathanB 2024-10-18T16:03:26Z Unable to check my account refresh date https://community.three.co.uk/t5/Account-and-services/Unable-to-check-my-account-refresh-date/m-p/38859#M9054 <P>I can't access my plan, my internet has been used and l can't find out when it refreshes.</P> Thu, 17 Oct 2024 23:33:53 GMT https://community.three.co.uk/t5/Account-and-services/Unable-to-check-my-account-refresh-date/m-p/38859#M9054 MaB 2024-10-17T23:33:53Z Re: Unable to check my account refresh date https://community.three.co.uk/t5/Account-and-services/Unable-to-check-my-account-refresh-date/m-p/38918#M9074 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/26021">@MaB</a>,</P> <P>Sorry to hear this, are you encountering an error message when you sign in to My3 on our website, or the Three App? Can you let me know a bit more about the issue or error you're running into?</P> <P>In the meantime too, it's worth checking if you've received texts from us to advise when your bill cycle starts. They're usually worded like this:<BR /><BR />"Hi there, it's Three.</P> <P>You've started a new bill cycle - ...."</P> <P>This should coincide with the date when your allowances refresh too.</P> <P>Thanks,<BR />Jonathan</P> Fri, 18 Oct 2024 16:03:26 GMT https://community.three.co.uk/t5/Account-and-services/Unable-to-check-my-account-refresh-date/m-p/38918#M9074 JonathanB 2024-10-18T16:03:26Z