topic Re: Hi in Account and services

Hi

Ikenna — Wed, 04 Jan 2023 20:42:03 GMT

i am being restricted from viewing some internet content

Re: Hi

Ikenna — Wed, 04 Jan 2023 20:45:50 GMT

I want the restrictions removed

Re: Hi

MZone — Wed, 04 Jan 2023 21:15:04 GMT

If you want to change this setting for your phone account and have a credit card to hand, you can do that via the Three App. Once you've logged in, tap the account avatar in the top right corner. You can then choose 'Adult filter settings' from the menu and follow the steps to make the changes. If you don't have a credit card, you can give us a call on 333 or visit a Three store with valid photo ID.

Re: Hi

sc1999 — Wed, 04 Jan 2023 21:41:24 GMT

Follow the instructions from MZone. It's a faff but that's 3 for you.

Re: Hi

Ramiqi — Tue, 24 Jan 2023 07:39:38 GMT

Hi I’m different country, my phone it doesn’t work

Re: Hi

Ramiqi — Tue, 24 Jan 2023 07:43:18 GMT

in me Kosovo my phone doesn’t work

Re: Hi

sc1999 — Tue, 24 Jan 2023 10:05:49 GMT

Try https://www.three.co.uk/Support/Roaming_and_international/Mobile_roaming?content_aid=1220468635873

Re: Hi

StephR — Tue, 24 Jan 2023 13:54:25 GMT

Hey @Ramiqi

Kosovo isn't one of our Go Roam destinations, so using your phone there is chargeable (the page @sc1999 has linked to gives full details on those charges, and some instructions for making sure roaming is activated).

If you have a spend cap set up, then you'll need to change that to allow those chargeable calls, texts or data to work. You can change your spend cap in My3 or the Three app, and can find more information here.

Let us know if this helps, or if you're still having trouble using your phone.