topic Re: How do I remove a recurring monthly boost? in Account and services

How do I remove a recurring monthly boost?

lucywright — Fri, 25 Nov 2022 20:16:28 GMT

Hello, how do I remove a monthly boost? I bought a monthly boost once but it seems to bd recurring every month. I just want to cancel it but can’t see where on th eve app to do this. Thanks

Re: How do I remove a recurring monthly boost?

StephR — Mon, 28 Nov 2022 17:49:39 GMT

Hey Lucy, thanks for joining us here on Three Community.

That's right, our Monthly Boost Add-ons are recurring and will renew each month until cancelled. I'm sorry you've had trouble doing that, especially when you only wanted a short-term boost!

Once you've logged in to the Three App, you should see 'Active Add-ons' - in a box marked with a little star - on the Home tab. Tap that, and you should see a list of the Add-ons currently active on your account. From there you should be able to cancel that monthly Add-on.

You should also be able to make this change using My3 online. Once you're logged in, choose 'View / manage Add-ons' from the dropdown under 'Your Account'. From there, you should be able to tick the box next to the Add-on in question and follow the steps to cancel it.

Please do let me know more about what's happening, if you're having any trouble with either option - we'll figure out the next best step to help get that sorted for you.

Re: How do I remove a recurring monthly boost?

ipopo — Sat, 02 Dec 2023 15:02:39 GMT

Hello, could I please check if I were to cancel the auto-renewal, would my data, minutes and messages allowance expire immediately?

Re: How do I remove a recurring monthly boost?

JonathanB — Mon, 04 Dec 2023 17:11:24 GMT

Hi @ipopo,

Cancelling the auto renew should just stop the recurring payment, rather than affecting the current pack.

Hope this helps,
Jonathan

Re: How do I remove a recurring monthly boost?

tywang2006 — Sun, 14 Apr 2024 00:30:39 GMT

I have exactly same issue, but i cant find it on my add on and unable to cancel it, can you help me

Re: How do I remove a recurring monthly boost?

DSP — Thu, 13 Jun 2024 14:47:54 GMT

I need your help, for removing recurring payments form my bills. Form let 3 months my bills coming high and I can not pay this much amount every month. So, please

Re: How do I remove a recurring monthly boost?

PeteG — Fri, 14 Jun 2024 17:17:46 GMT

Hello.

I'm not sure if you're referring to removing part of the recurring cost, like an add-on or something like that, or if you intent to move your plan onto a cheaper rate.

Those changes can't be made from here, but if you head through to the Support Team they will be able to help you with that.

Pete.

Re: How do I remove a recurring monthly boost?

Mumskido — Sat, 15 Jun 2024 14:26:45 GMT

I have this issues too, appear to have 2 add ons that I cant to cancel not the main payment as the add ons if I pay the companies direct are £4.99 as an exampled yet, Three are adding VAT to them

Re: How do I remove a recurring monthly boost?

Be — Wed, 11 Sep 2024 19:05:03 GMT

I got the same problem. My 3 app and three website didn't have any function to remove it.

Re: How do I remove a recurring monthly boost?

JonathanB — Thu, 12 Sep 2024 12:23:01 GMT

Hi @Be,

I'm sorry to hear you're having trouble with this. Can you let me know what add on you're trying to remove? Is there an error message or can you walk me through what happens when you try to remove the add on from your account?

Thanks,
Jonathan

Re: How do I remove a recurring monthly boost?

vakau — Wed, 30 Oct 2024 00:11:55 GMT

cancel my boots

Re: How do I remove a recurring monthly boost?

JonathanB — Thu, 31 Oct 2024 12:59:49 GMT

Hi @vakau,

Sorry for any confusion, you've posted to a forum topic rather than directly contacting Three. You should be able to find options to manage your Add ons from My3 either from https://www.three.co.uk or the Three App.

If you're having trouble sorting this out from our self service options, you can find options to call or chat here.

Thanks,
Jonathan

Re: How do I remove a recurring monthly boost?

MayB — Fri, 15 Aug 2025 01:19:49 GMT

Hi. I know this “solution” was posted last year but I would have thought this should still apply. I have, however, scoured both the app and the website and there’s no way on earth can i find what you moderators refer to, where I can cancel a boost. This almost makes me think it’s a trap so subs can keep paying until they figure it out. The solution should be simple and yet so complicated. I can view my add-ons but there’s no remove or cancel button!

Re: How do I remove a recurring monthly boost?

MayB — Fri, 15 Aug 2025 01:21:31 GMT

This box with a little star on Home tab doesn’t exist. Can you please provide a solution that does exist? Thanks.

Re: How do I remove a recurring monthly boost?

PeteG — Sat, 16 Aug 2025 13:40:13 GMT

If that's not working, I'd recommend reaching out to the Support Team on chat where they can remove it for you.

Pete.

Re: How do I remove a recurring monthly boost?

Jay6 — Sat, 13 Sep 2025 15:50:38 GMT

I was wondering if you have managed to solve this as I cancelled a bolt on in may that’s still showing and having to call every month to sort my bill out. Three just keep saying that it’s not just me having problems and they are trying to fix it

Re: How do I remove a recurring monthly boost?

JonathanB — Fri, 19 Sep 2025 14:57:47 GMT

Hi @Jay6,

Sorry to hear you're having issues with removing an add on. Can you help me understand the issue a little more? Are you seeing an error message when you try to remove this on the App or Online, or does it seem to be removed but keeps showing up on the next bill?

Have you discussed this with customer services since your last bill was produced, if so what have they advised?

Thanks,
Jonathan

Re: How do I remove a recurring monthly boost?

AlexMc — Wed, 08 Oct 2025 12:40:39 GMT

Hi,

I’m having a really big issue with a monthly boost at the moment on my account which I cancelled back in July and I am still being charged for. 3 phone calls and a live chat and I still have it on my account and being charged. I am SO disappointed with the service I have received and if I wasn’t locked in to my sim only plan for another 1.5 year - I would leave three completely.

Re: How do I remove a recurring monthly boost?

MichaelP — Thu, 09 Oct 2025 10:40:27 GMT

Hello @AlexMc,

I'm sorry to hear that you've had these ongoing issues with cancelling the boost add-on.

I'm going to send a PM to put you in touch with some colleagues who will look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

Re: How do I remove a recurring monthly boost?

Add-On-Remover — Sat, 25 Oct 2025 09:17:52 GMT

For everyone who is still struggling with this incredibly unhelpful process from Three which almost seems designed to dissuade you from cancelling them, this is how I did it.
Firstly, I did this on the actual website rather than the app because I had thought that maybe the site would provide more functionality. There was no option on the home tab as stated above to"manage add-ons" so unless Three is purposefully trying to misdirect people, I don't know why you have advised that. I had to go onto the "PLAN" tab, rather than the home tab. Then after scrolling down past your plan, contract, device, there is a section for purchasing more add ons. Counter-intuitively, if you go in to buy more add ons, it will show you the add ons you already have. Next to them, there should be an option to remove them. I should also say, that I did this on the website rather than the app. On the app, it looks like the 'Plan details' section in the home tab is where you can "Buy Add-ons", so if you click that link it should take you through the same process.

Please for the love of god Three just change the title of that link to "manage" rather than "buy" add-ons and you will save a lot of customers the time and hassle when they are trying to cancel. Something in me tells me that's baked into the process though....