topic Re: Can’t access ‘my account’ page in the three app. in Account and services

Can’t access ‘my account’ page in the three app.

Shahmishahrir — Sun, 15 Sep 2024 21:43:20 GMT

My page loads blank when I login into the my account page on my app. Any pointers?

using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.

Re: Can’t access ‘my account’ page in the three app.

Extra1978 — Mon, 16 Sep 2024 06:44:04 GMT

having the same issue

Re: Can’t access ‘my account’ page in the three app.

JonathanB — Mon, 16 Sep 2024 12:38:36 GMT

Hi @Shahmishahrir,

Sorry to hear this, are you having the same issue if you try to login on the Three website using your browser? Does it make any difference if you try connecting using Wi-Fi or Mobile Data?

@Extra1978,

Can you let me know on the above too? Are you also using an iPhone?

Thanks,
Jonathan

Re: Can’t access ‘my account’ page in the three app.

Jk6758 — Tue, 17 Sep 2024 10:54:45 GMT

Same problem on iphone 12 cant pay my bill been trying since yesterday

Re: Can’t access ‘my account’ page in the three app.

JonathanB — Tue, 17 Sep 2024 15:46:17 GMT

Hi @Jk6758,

Sorry to hear that you've also been having issues accessing your My3. It looks like most of the posts we're seeing about this mention iPhones. Have you all checked your software is fully updated? Have you tried navigating to https://www.three.co.uk in Safari to check if this allows you to log in?

Thanks,
Jonathan

Re: Can’t access ‘my account’ page in the three app.

Jin22 — Thu, 19 Sep 2024 18:22:00 GMT

Same problem last 4 days, restated phone a few times, deleted app and re-loaded same problem .

Re: Can’t access ‘my account’ page in the three app.

Jin22 — Thu, 19 Sep 2024 18:26:57 GMT

Forgot to add its iPhone 13

also just tried via safari on iPad, it’s just blank too

Re: Can’t access ‘my account’ page in the three app.

Veg1 — Sun, 22 Sep 2024 12:03:53 GMT

I’m having the same issue. iPhone 13. Tried advice and no different. Need to add on data.

Re: Can’t access ‘my account’ page in the three app.

Porkloin2000 — Sun, 22 Sep 2024 12:50:55 GMT

Yup. Just setup account and get the same

Re: Can’t access ‘my account’ page in the three app.

MW21 — Wed, 25 Sep 2024 09:44:13 GMT

I’m having the same issue

Re: Can’t access ‘my account’ page in the three app.

Jonjo — Wed, 25 Sep 2024 13:22:38 GMT

I'm having the same issue, blank when I log in on the app, when I try via the website some blue dots going around in a circle but doesn’t load, mines an iPhone 13.

Re: Can’t access ‘my account’ page in the three app.

JonathanB — Thu, 26 Sep 2024 10:14:16 GMT

Hi everyone,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

Re: Can’t access ‘my account’ page in the three app.

rfarrell — Thu, 26 Sep 2024 10:14:21 GMT

I'm having the same issue. I'm new to Three and have an iPhone 11 - wondering if that's already too outdated.

Re: Can’t access ‘my account’ page in the three app.

rfarrell — Thu, 26 Sep 2024 10:15:48 GMT

Also when I try use browser, it just comes up with the digital assistant page and won't let me see the main page so I can't access my account at all on my phone.

Re: Can’t access ‘my account’ page in the three app.

Andymac — Thu, 26 Sep 2024 12:49:02 GMT

I am also using iPhone 13 and not able to log on via safari or app. Have done all that has been suggested. Has been like this for a week now. My partners works on her iPhone which is a 14

Re: Can’t access ‘my account’ page in the three app.

Jardine_199 — Thu, 26 Sep 2024 19:20:28 GMT

Also same with me on iPhone 12. Is this going to be sorted soon? I need to access my account to buy data as I’m abroad. Thanks

Re: Can’t access ‘my account’ page in the three app.

TraceyB — Sat, 28 Sep 2024 03:04:43 GMT

I’m having the same problem, I had a text to say I’ve used 80% of data and can’t keep an eye on what’s left. Very frustrating

Re: Can’t access ‘my account’ page in the three app.

GBVR — Sat, 28 Sep 2024 06:24:23 GMT

I’m also having the is trouble on an iPhone 6s. I cannot login through the website as the blue dots spin and through the app it’s just a white screen. I’m debating whether to go into my local store to see if they can help.

Re: Can’t access ‘my account’ page in the three app.

Courtney — Sat, 28 Sep 2024 15:05:31 GMT

Hi, I’m having same issue. Also on an iPhone 13. Not loading in the 3 app or in Safari/Chrome. Been like this for a while but very frustrating now I’m abroad and can’t buy data!

Re: Can’t access ‘my account’ page in the three app.

destroy — Sat, 28 Sep 2024 16:33:43 GMT

im also having this problem on an iphone 7!! i have tried everything like safari and even putting the sim into a different phone, nothing has worked and ive been trying since last week. why hasn’t this been fixed yet???