topic Re: No delivery in Account and services

No delivery

Jedi — Wed, 30 Oct 2024 21:32:41 GMT

Hello I have a question about my order I ordered an iPhone 16 pro max on October 9 with a new plan I still have not received information whether it will be there at all or maybe I will have to move to another company

Re: No delivery

JonathanB — Fri, 01 Nov 2024 16:07:22 GMT

HI @Jedi,

I'm sorry for the delay in your order shipping. We can't view details of specific orders from the Community, but we do have access to some general estimates of the dates provided we have the info on when the order was placed, and which colour and storage size you picked.

Can you confirm which Pro Max colour this was and whether it was the 256GB, 512GB, or the 1TB version? We can get a general idea from that info, or you may wish to get in touch, as customer services can do more specific checks against your account and order.

Thanks,
Jonathan

Re: No delivery

Jedi — Fri, 01 Nov 2024 18:20:29 GMT

Apple iPhone 16 Pro Max 256GB Natural Titanium

Re: No delivery

PeteG — Mon, 04 Nov 2024 17:37:47 GMT

Hi there.

After some checking, I've found that the model you've mentioned was never in back order. It was available for immediate dispatch. It seems like something must have went wrong with the order that caused it not to come out.

I'd recommend reaching out to the Support Team in order to find out what's going on with the delivery.

Pete.