topic Re: My3 app in Account and services

My3 app

Inderjit — Thu, 10 Oct 2024 18:54:58 GMT

Have got an iPhone 6s Plus. All updates have been done. My Three app does not open up when I press ‘my account’ to check my bills etc. 15.8.3 is my current IOS installed version. Any help to rectify this issue will be really helpful.

Re: My3 app

PeteG — Fri, 11 Oct 2024 15:47:54 GMT

Hello there.

Ah, that's frustrating.

Have you tried signing into your My3 account through the website in stead to see if that produced different results?

Pete.

Re: My3 app

WendyD — Sat, 02 Nov 2024 10:32:06 GMT

I also have a phone with 15.8.3 and having been instructed to update the 3 app last week now I just get a blank screen. I’m assuming the only solution is to buy a later phone that can update to iOS 16.

Re: My3 app

PeteG — Sun, 03 Nov 2024 10:31:34 GMT

Hi, Wendy.

Welcome to the Three Community.

I would recommend against upgrading to a new iPhone simply for the purpose of accessing My3. The app team are working on a solution and it is expected that users will be able to log in as before once the problem is fixed.

Pete.