topic Re: Legacy Go Roam in Account and services

Legacy Go Roam

Markj — Tue, 05 Nov 2024 17:59:42 GMT

Hi I have a legacy contract that includes my roaming and I have used it in Europe with no fees. I am visiting Singapore, Cambodia, Vietnam and Thailand.

Do I have data and call roaming in these countries or will I be charged? If so is there a package I can take out for these countries?

Re: Legacy Go Roam

Geluk — Tue, 05 Nov 2024 18:11:02 GMT

Look on 3's main website, not a community one; SEARCH for "ROAMING".

Re: Legacy Go Roam

Markj — Tue, 05 Nov 2024 18:17:25 GMT

I have but it is not very clear and I do not want to be hit with a big bill.

Re: Legacy Go Roam

KateS — Wed, 06 Nov 2024 11:05:09 GMT

Hey @Markj,

Welcome to the Three Community.

Vietnam and Singapore are included in the destination list for Go Roam Around the World, so you'll be able to use your allowances here at no extra cost.

Thailand and Cambodia aren't included, however, while in Thailand you would be able to use a Data Passport to use unlimited data for a fee of £5 per pass. However they are only for data – roaming rates will still apply for sending texts and making calls.

Cambodia isn't included in the destination list for a Data Passport, so any usage here would be chargeable. You can check out the exact charges in our Older Plans Price Guide.

There isn't a package available, as Go Roam Around the World Extra passes are only available for customers who joined or upgraded after October 2021.

I hope this helps,
Kate