topic Re: No data in Account and services

No data

words8 — Wed, 06 Nov 2024 19:35:07 GMT

Since swapping to 3 mobile I have not been able to use my phone via cellular data (without wifi) for messaging, email, online apps etc. this is despite full coverage. Live chats and several conversations with the three tech team have been unable to resolve this. I use an iPhone 15 pro. Have they sent the wrong kind of sim? They simply can’t tell me (the Apple Store has checked my phone and it’s almost new and fully working). Any guidance urgently appreciated. Thanks.

Re: No data

jr0 — Thu, 07 Nov 2024 09:14:32 GMT

in case you have a "plastic" nano sim, and to rule out if it is sim problem or phone, maybe try the sim on a different phone and see if you can do data (browsing,...)

Re: No data

KateS — Thu, 07 Nov 2024 12:27:23 GMT

Hey @words8,

Welcome to the Three Community.

That's really strange. Are you able to make/receive calls, at all? Have you tried removing the SIM, giving it a gentle wipe down and reinserting?

Also a great idea from @jr0, if you do have a spare device or have a relative/friend nearby, could you try inserting the SIM into another device and let me know if you're able to connect please?

Thanks,
Kate

Re: No data

words8 — Thu, 07 Nov 2024 16:59:27 GMT

Thanks. I’ve done this and not working. Will see if I can get new SIM card. Cheers.

Re: No data

words8 — Thu, 07 Nov 2024 17:00:17 GMT

Thanks Kate. I’ve ordered a replacement sim and this should arrive soon. Appreciated your response.