topic Re: Not able to download bill for October in Account and services

Not able to download bill for October

adamjmcgrath — Mon, 04 Nov 2024 21:20:54 GMT

There seems to be a problem with my billing. I would have expected to be able to download my October bill by now, but I can only download the September one. Is there a billing issue that's holding this up?

Re: Not able to download bill for October

KateS — Tue, 05 Nov 2024 15:08:20 GMT

Hey @adamjmcgrath,

I'm not aware of any delays to billing documents.

It might be related to your billing cycle. When you download your last bill, could you advise the date for your bill period on the top right hand corner please?

Thanks,
Kate

Re: Not able to download bill for October

adamjmcgrath — Thu, 07 Nov 2024 10:15:36 GMT

Hi Kate

The bill period for my previous bill is 21 Aug 2024 to 20 Sep 2024

Thanks
Adam

Re: Not able to download bill for October

PeteG — Fri, 08 Nov 2024 12:52:13 GMT

It looks like Octobers bill should have been available from the 21st of October then, billing period 21st September through to the 20th October.

It's unclear why that wouldn't be showing, but I'd recommend reaching out to the Support Team to see it's something they can view and send out for you.

Pete.

Re: Not able to download bill for October

adamjmcgrath — Mon, 11 Nov 2024 14:23:01 GMT

Thanks Pete

I spoke to someone from the Billing Team they said they would email me a copy of my October bill. Then I spoke with someone from the Technical Support team and they said there was an issue that was affecting my billing and it would be resolved before my November bill - fingers crossed! Will report back if I have any issues.

Re: Not able to download bill for October

adamjmcgrath — Fri, 22 Nov 2024 16:31:41 GMT

> I spoke with someone from the Technical Support team and they said there was an issue that was affecting my billing and it would be resolved before my November bill

Update - it wasn't resolved... My November bill is here and again there's no way to download the PDF I need for my expense reports 👿

Re: Not able to download bill for October

PeteG — Sat, 23 Nov 2024 11:49:08 GMT

Hello, Adam.

That's not so good. I'm not sure what would be causing that, but it might be worth asking the team to email a copy of the PDFs that you need. If they can do that, you should get them within a few days.

Pete.

Re: Not able to download bill for October

adamjmcgrath — Sun, 24 Nov 2024 09:59:40 GMT

Thanks Pete, it's now showing on my account