topic Re: Help with cancelation in Account and services

Help with cancelation

Vickycarmo — Wed, 06 Nov 2024 20:16:33 GMT

I make a change of my plan on 04/11 and i decided take the broadband and 48hr after try to back my plan they say cant back anymore ? This is real?

Re: Help with cancelation

KateS — Thu, 07 Nov 2024 12:37:40 GMT

Hey @Vickycarmo,

Welcome to the Three Community.

Is it the Home Broadband router you'd like to cancel? If so, you have a 30-day cooling off period to allow you to return the device if it isn't suitable.

I'd recommend getting in contact with our Customer Service team and confirming you'd like to cancel under the 30 Day Money Back Guarantee, they will be able to action the request and arrange a return of the router.

Thanks,
Kate

Re: Help with cancelation

Vickycarmo — Thu, 07 Nov 2024 17:18:15 GMT

i dont wanna cancel to be more specific. i had a line to i pad only with 2gig then thinking of work inside and sometimes outside unlimited is better than on 4/11 change the plan but 24 hr later i receive a offer of broadband 6 months free and unlimited data too, and like i am a costumer like 7/8 year i just thought bring back my i pad to the plan was and keep the broadband but the only think the costumer service guy could say was repeating like is impossible change and if i pay £320 to upgrade i could do... i am not in the best moment in my life for a bit and waste money like that wasnt affordable to me still...

Re: Help with cancelation

Vickycarmo — Fri, 08 Nov 2024 08:05:53 GMT

Did you see my last msg?

Re: Help with cancelation

PeteG — Fri, 08 Nov 2024 13:26:12 GMT

It's a little tricky to fully understand what it is you have at the moment, and what you'd like to go. Can you confirm when you took out the latest upgrade to the plan? And can you confirm if you are trying to return it? If so, when did you get it?

Pete.

Re: Help with cancelation

Vickycarmo — Fri, 08 Nov 2024 20:42:52 GMT

i dont want returning anything just back of yhe plan i was running before that... but looks like nobody care on theee i already try contact then and nothing back has been happen now.. the actual contract is only data finish next year

Re: Help with cancelation

PeteG — Sat, 09 Nov 2024 12:01:27 GMT

When did you change the plan? Was it on the 4th November? Was the plan originally for a tablet?

Pete.

Re: Help with cancelation

Vickycarmo — Sun, 10 Nov 2024 16:03:54 GMT

yes only data plan, no calls or texts

Re: Help with cancelation

Vickycarmo — Sun, 10 Nov 2024 16:06:36 GMT

i change on 4th and see the offer of broadband on five "accept" and on 6th i try just keep the same plan was on data of 2gb and was not possible and like the guys talked to me he words were "there is nothing possible to do" "u will stay 24months or £320 of early upgrade

Re: Help with cancelation

KateS — Mon, 11 Nov 2024 13:25:11 GMT

Hey @Vickycarmo,

It sounds like the deal you were on previously may not be available anymore. You could cancel the upgrade under the 14-day cooling-off period if you're unhappy with the terms and find a more suitable offer.

I really can't be sure as we can't access accounts on the Community, so I'd recommend getting back in touch with our Customer Service team to discuss this further.

Thanks,
Kate