https://community.three.co.uk/t5/Account-and-services/top-up-failure/m-p/40559#M9580 <P>Top up payment not being processed.&nbsp; "Please wait payment is processing" but nothing happens so I am unable to top up.&nbsp; How can I sort this?</P> Tue, 12 Nov 2024 09:16:50 GMT JohnnyS 2024-11-12T09:16:50Z https://community.three.co.uk/t5/Account-and-services/top-up-failure/m-p/40559#M9580 <P>Top up payment not being processed.&nbsp; "Please wait payment is processing" but nothing happens so I am unable to top up.&nbsp; How can I sort this?</P> Tue, 12 Nov 2024 09:16:50 GMT https://community.three.co.uk/t5/Account-and-services/top-up-failure/m-p/40559#M9580 JohnnyS 2024-11-12T09:16:50Z https://community.three.co.uk/t5/Account-and-services/top-up-failure/m-p/40624#M9606 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/27515">@JohnnyS</a>,<BR /><BR />Oh no, that's not great.<BR /><BR />Are you trying to top-up on the app or website? If it's the website, could you clear your cookies and cache, as well as browsing history and retry, please?<BR /><BR />If you're still having issues after doing so, please reach out to our <A href="https://bit.ly/2W1nlZb" target="_self">Customer Service team</A> and they'll take the payment for you.&nbsp;<BR /><BR />Thanks,<BR />Kate</P> Wed, 13 Nov 2024 10:20:34 GMT https://community.three.co.uk/t5/Account-and-services/top-up-failure/m-p/40624#M9606 KateS 2024-11-13T10:20:34Z