topic Trade in Ingram micro in Account and services

Trade in Ingram micro

Hursty045 — Tue, 12 Nov 2024 12:50:38 GMT

Has anyone else had issues with Ingram denying receipt of the phone even with proof of delivery three customer service were no help at all and after 2 days of trying to contact Ingram with no luck I've turned to hear in the hopes someone can help

Re: Trade in Ingram micro

KateS — Wed, 13 Nov 2024 10:34:58 GMT

Hey @Hursty045.

Welcome to the Three Community.

I'm sorry to hear you've had trouble getting in contact with Ingram.

I'd suggest sending an email to threetradein@ingrammicro.com including your tracking ID, proof of delivery and your order details.

Thanks,
Kate

Re: Trade in Ingram micro

freestyle — Sat, 04 Jan 2025 14:06:31 GMT

Kate, I have just upgraded my phone & when contacting to chase trade on deal via live chat was pointed to Ingram.... The trade in steps is done on Three website as part of process to upgrade online, so Three should take ownership for said process... I have heard nothing back from Ingram for a week! I still have time within 14 days to return phone & cancel outright. Is this a good business method?

Re: Trade in Ingram micro

PeteG — Sun, 05 Jan 2025 09:42:22 GMT

Hello there.

Welcome to the Three Community.

Contacting Ingram would be the most direct way to query the issue, and it's what the support team would do as well. Contacting them directly is the quickest way to get answers normally.

You mentioned that it's been a week since you contacted them, how was it that you contacted them? Was it by the email Kate mentioned above?

Pete.

Re: Trade in Ingram micro

Kimberleym — Fri, 14 Feb 2025 12:26:18 GMT

Have you heard anything back yet??

Re: Trade in Ingram micro

Kimberleym — Fri, 14 Feb 2025 12:27:16 GMT

Have you heard back yet?