topic Being fooled in Account and services

Being fooled

Kashiwalebalaji — Wed, 13 Nov 2024 11:50:14 GMT

Three has fooled me since begining saying they will give me an apple product if I take the sim and contract. Its been 11. Months I am in contract with them and now they say your credit Check failed we cannot do anything and can provide android one

Although I was paying my debits on time I am going to tell people and also write a review on google regarding this

Re: Being fooled

KateS — Thu, 14 Nov 2024 10:25:18 GMT

Hey @Kashiwalebalaji,

Welcome to the Three Community.

I'm sorry to hear you failed the credit-checking stage and can appreciate how disappointing this must be.

Unfortunately, we're unable to proceed with a device plan agreement without a successful credit check. You can find out more information on how we process a credit check here.

Thanks,
Kate

Re: Being fooled

salvatore — Tue, 19 Nov 2024 17:17:04 GMT

So tell me what is the point in being a three customer paying bills on time building a good rapor if three wont help there customers and show them the same loyalty there customer's have shown them!!!

Re: Being fooled

JonathanB — Wed, 20 Nov 2024 17:20:38 GMT

Hi @salvatore,

I'm sorry to hear this, are you also referring to a failed credit check like the original poster, or another issue? If you let us know more, we'll do our best to help or provide advice if possible.

Thanks,
Jonathan