topic Re: No return labels sent in Account and services https://community.three.co.uk/t5/Account-and-services/No-return-labels-sent/m-p/40696#M9631 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/27595">@TaketheBiscuit</a>,<BR /><BR />Welcome to the Three Community.<BR /><BR />I'm sorry to hear you've not received the returns packaging as scheduled and can appreciate how worrying this is after receiving the £105 charge for not returning the device.<BR /><BR />I'll pop you over a PM with instructions on how to get some further support.<BR /><BR />To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".<BR /><BR />Thanks,<BR />Kate<BR /><BR /><BR /></P> Thu, 14 Nov 2024 11:20:17 GMT KateS 2024-11-14T11:20:17Z No return labels sent https://community.three.co.uk/t5/Account-and-services/No-return-labels-sent/m-p/40668#M9619 <P>Hi, I've requested numerous times for a returns label bag etc for my broadband device, I've still not reiceived anything,&nbsp; now have 3 applied a £105 fee to my account as its over 30 days ago. I have the device ready to return or even collect so will have no choice but to escalate it with relevant legal teams</P> Wed, 13 Nov 2024 16:42:56 GMT https://community.three.co.uk/t5/Account-and-services/No-return-labels-sent/m-p/40668#M9619 TaketheBiscuit 2024-11-13T16:42:56Z Re: No return labels sent https://community.three.co.uk/t5/Account-and-services/No-return-labels-sent/m-p/40696#M9631 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/27595">@TaketheBiscuit</a>,<BR /><BR />Welcome to the Three Community.<BR /><BR />I'm sorry to hear you've not received the returns packaging as scheduled and can appreciate how worrying this is after receiving the £105 charge for not returning the device.<BR /><BR />I'll pop you over a PM with instructions on how to get some further support.<BR /><BR />To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".<BR /><BR />Thanks,<BR />Kate<BR /><BR /><BR /></P> Thu, 14 Nov 2024 11:20:17 GMT https://community.three.co.uk/t5/Account-and-services/No-return-labels-sent/m-p/40696#M9631 KateS 2024-11-14T11:20:17Z