Proof of usage

Piyushkarkar — Wed, 13 Nov 2024 22:37:04 GMT

I have been using three for 2 year and more and bought new mobile from Apple and after 2 days I inserted three card on that mobile and very next day i lost my new mobile without using any calling from new phone and i used only internet then i ask three to gave me proof of usage as my insurance company needed to claim my insurance so three asked me to give proof of purchase so i sent it and after 7 days they not reply me anything when i called them they said you not used your three card so they not avle to generate proof of usage I don’t understand after using internet data of three in that mobile how they said i not inserted three card i am helpless now as I know they can blacklist my mobile by imei number and generate proof of usage but they don’t want to give service to there customers I think so if anyone here who knows how to do complain against three let me know 🙏 thank you 🙏

@Piyushkarkar

Re: Proof of usage

jr0 — Thu, 14 Nov 2024 20:15:10 GMT

if you used Three sim card even for only internet, no wifi, I'd say they should be able to see it... otherwise I cannot think how they can control and charge for your data usage ...

Have you checked https://www.commsombudsman.org/

topic Re: Proof of usage in Account and services

Proof of usage

Re: Proof of usage