topic Merging accounts in Account and services

Merging accounts

LisaW — Sat, 16 Nov 2024 08:24:59 GMT

I am the main account holder my 2 daughters have phones I pay for and I want to merge their numbers onto my account. I was told I need separate emails for each number as security…. I have tried to merge my daughter’s numbers to my account without success. Can anyone please help ? Lisa

Re: Merging accounts

MZone — Sat, 16 Nov 2024 14:37:45 GMT

Contact Customer Service here as we have no access to your account as it’s a community forum.

Re: Merging accounts

PeteG — Sun, 17 Nov 2024 13:20:29 GMT

Hello, Lisa.

To have the accounts merged, they will all need to be in your own name. If any of the contracts are in someone else's name, that contact won't be able to be merged.

To get the accounts merged together, you will need to speak to the Support Team in order to make the request.

Pete.

Re: Merging accounts

Jondoe — Tue, 31 Dec 2024 12:04:38 GMT

Don’t waste your time spent 1hr 20 today on this very issue as I can only see billing for one account and as it’s paperless I’ve no idea what’s going on !
Your advice is a waste of time!

Re: Merging accounts

JonathanB — Thu, 02 Jan 2025 17:09:48 GMT

Hi @Jondoe,

I'm sorry to hear this but customer services have had a process for linking and unlinking accounts for a long time now, so I'm not sure why this wouldn't have been possible. Are all the accounts in your name as account holder and registered to the same details for address and email etc?

Did the team give you a reason why this wasn't possible, like a technical issue or what happened when you spoke to them?

Thanks,
Jonathan