topic Re: eSIM Availability in Account and services

eSIM Availability

helios78 — Tue, 10 Jan 2023 17:04:37 GMT

Hello, any news on the esim rollout, would it be available to your PAYG customers? I think you did complete a trial last summer but it all went quiet.

Re: eSIM Availability

MZone — Tue, 10 Jan 2023 20:39:50 GMT

I can’t speak for 3 but I do believe that none of the U.K. networks currently offer eSIM’s to PAYG customers so on the balance of probability assume 3 won’t either. As soon as eSIM is launched on 3 I’m sure it will be announced on here/3’s main page. The last I heard is that it will be launched sometime this year.

Re: eSIM Availability

StephR — Thu, 12 Jan 2023 09:23:38 GMT

Hey @helios78, welcome to Three Community 👋

It's just as @MZone's said - we're working on bringing eSIM to our customers this year, and will let everyone know as soon we're ready to go. We'll have more specific details on availability and plan compatibility then.

Re: eSIM Availability

0123456789 — Sun, 15 Jan 2023 00:28:09 GMT

this year can be next week, or December. Three is the only biggest provider in the UK that doesn't support E-SIM. It's so disappointed.
This release date is being pushed since 2021.

Re: eSIM Availability

Anonymous — Sun, 15 Jan 2023 20:58:27 GMT

We heard this line from Three for most of 2022.

I wouldn't get your hopes up.

Re: eSIM Availability

StephR — Mon, 16 Jan 2023 12:17:51 GMT

We hear you, @Anonymous. It has taken longer than we'd hoped, but we're closer than ever to bringing it to our customers and are excited to launch eSIM in 2023.

Re: eSIM Availability

Anonymous — Mon, 16 Jan 2023 15:07:52 GMT

Thanks for the reply @StephR but I will believe it when I see it!

The trial was in 2020 and we're now at the start of 2023. There can't have been that many bugs to iron out.

The likes of O2, EE and Vodafone have been offering them for some time. Vodafone and EE even allow users to request a replacement QR code via online or their apps.

Re: eSIM Availability

GW — Sun, 22 Jan 2023 09:49:04 GMT

I have a Three eSIM, is it possible to reuse my original QR code in a ew handset?

Re: eSIM Availability

Anonymous — Sun, 22 Jan 2023 14:14:23 GMT

@GW - I think you'll need to contact customer services or wait for a moderator to pick this up.

Once an eSIM QR code has been used it usually can't be reused on a different handset (although Three might have implemented differently to the other networks).

Re: eSIM Availability

GW — Sun, 22 Jan 2023 16:27:56 GMT

Hi. Thanks for the reply.

I have spoken to customer services and they claim that I can reuse the eSIM QR code, but I have to delete it off my existing handset first. Unfortunately, from previous experience, I don’t trust them. I’m afraid that if I delete it, I may be without my phone number.

Re: eSIM Availability

Anonymous — Sun, 22 Jan 2023 16:45:10 GMT

I’d be cautious about following that advice, I switched once on my old line and was sent a new QR code although in my case I didn’t have the original QR code.

Seems a bit of a security risk, could end up with someone picking it up, scanning it and getting access to the person’s line. At the very least you’d expect some sort of SMS verification.

I’ve seen a couple of threads on here where the mods have direct messaged users to advise them how to get a replacement eSIM when switching phones if you have a search around.

Re: eSIM Availability

threeish — Tue, 17 Oct 2023 13:09:12 GMT

According to the website https://www.three.co.uk/support/sim-support/esim, it is available. But when I contacted them, was told it was not on payg.

Re: eSIM Availability

JonathanB — Wed, 18 Oct 2023 15:43:29 GMT

Hi @threeish,

Keep an eye out for messages from us about a system update. If you're on PAYG this should happen fairly soon within the next few weeks. Once your account is updated I believe you should be able to move to eSIM then.

Thanks,
Jonathan