topic Re: My phone has been cut due to not paying on time and I CANT EVEN CALL 3 to discuss?!!! in Account and services

My phone has been cut due to not paying on time and I CANT EVEN CALL 3 to discuss?!!!

RegSmegR08 — Sat, 16 Nov 2024 11:42:54 GMT

Hiya,

has this happened to anyone else whereby your phone has been blocked from calls due to payment not being received on time and I now can’t even call 3 network.
I’ve been trying to get more info on how I can get 3 to call me on the app but the chat bot is absolutely useless and when I think they are going to put me onto an actually person to solve my issue it automatically ends the conversation! I hate this new age AI crap! Can I speak to a real person PLEASE!

Re: My phone has been cut due to not paying on time and I CANT EVEN CALL 3 to discuss?!!!

MZone — Sat, 16 Nov 2024 14:36:54 GMT

Contact Customer Service here as we have no access to your account as it’s a community forum.

Re: My phone has been cut due to not paying on time and I CANT EVEN CALL 3 to discuss?!!!

PeteG — Sun, 17 Nov 2024 17:36:23 GMT

Hello, Reg.

It's disappointing to hear you've been cut off. The bot is only there to help guide you to the right department. If you'd rather speak to someone on the phone, you can call the Payment Support Team on 0333 338 1031 where you can get help getting things back up and running.

Pete.