Ms Joensson

Joensson — Mon, 18 Nov 2024 08:22:39 GMT

Hello,

I worked and lived in the UK for a year but had to move back to Denmark (my nationality) this November for family and work related reasons. My mobile contract expires in one year, my internet hub in 1 1/2 year. When I bought the hub In the shop, I was told, I could cancel the contract, if I had to move back home. When leaving, I was told, it would cost me c. 600£ to cancel both contracts before termination date. As this Three service is no longer available on the new address in Denmark, I believe I can make use of 'the special right of termination'. I have contacted Three in Denmark to continue on a Danish deal, but they cannot help. To whom in Three UK can I send this complaint or rather claim? Does anyone know??

Re: Ms Joensson

PeteG — Mon, 18 Nov 2024 13:32:39 GMT

Hello, Joensson.

Welcome to the Three Community.

It doesn't sound like the greatest experience. I'm unable to see what agreement was made when you spoke to the team about being able to end the contract early, but it sounds out of the ordinary based one what you've described.

To register a complaint, there's a few different options available. If you head over to the Complaint Page, you can get that done.

Pete.

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Ms Joensson

Re: Ms Joensson