topic Re: Paramount+ login in Account and services

Paramount+ login

Steve68 — Wed, 10 May 2023 19:44:20 GMT

Hi, I've just got a new plan which includes paramount+ but I'm not sure where I get my login details from or how the app knows I get the service free.

Does anyone know where I get the details from please?

Re: Paramount+ login

sc1999 — Fri, 12 May 2023 08:35:08 GMT

If you have a phone contract call customer services on 333. For broadband call 500 from a Three phone, or 0333 338 1003 from a phone.

Re: Paramount+ login

JonathanB — Fri, 12 May 2023 08:36:45 GMT

Hi @Steve68,

You should receive a text with an activation link to redeem your Paramount+ offer, has this not arrived?

Also, here's a link to some FAQs about our Paramount+ offer.

Thanks,
JonathanB

Re: Paramount+ login

SI1 — Mon, 15 Jan 2024 12:26:54 GMT

I have the same problem but I have not received and SMS from Three with the activation link to redeem the Paramount+ offer.

Re: Paramount+ login

JonathanB — Fri, 26 Jan 2024 17:12:58 GMT

Hi @SI1,

Sorry for the delay in picking this up. Have you been in touch with customer services?

Thanks,
Jonathan

Re: Paramount+ login

drfabius — Tue, 19 Nov 2024 19:08:20 GMT

Same issue, customer service have no clue!!! Already contacted them twice

Re: Paramount+ login

JonathanB — Wed, 20 Nov 2024 17:08:40 GMT

Hi @drfabius,

If you've joined or upgraded with a Value or Complete plan, you should receive a text with an activation link for inclusive Paramount+. Have you definitely not received this? If not, when did you take out the plan or upgrade?

Thanks,
Jonathan

Re: Paramount+ login

drfabius — Thu, 21 Nov 2024 23:03:19 GMT

I upgraded the 24th October. Definitely not received the SMS.

Hello Fabio,

Thanks for staying with us and upgrading to a new plan.

We’re still here for your everyday connections and those meaningful moments that need a Big Network. Are you ready to get stuck in?

Here’s a reminder of what you get with your Value Plan.

Re: Paramount+ login

PeteG — Fri, 22 Nov 2024 12:38:26 GMT

That's strange, it would normally have arrived by now.

Since you have a Value plan, you should definitely have access to it. I'm not sure why the team were unable to find out why it's not working properly, as that's something they should be able to see. If you'd like to register a complaint about the issue, you can do that on the Complaint page, and the team will investigate the issue further.

Pete.

Re: Paramount+ login

Dmb — Mon, 25 Nov 2024 20:31:02 GMT

I haven’t received my activation code yet either, my new contract began last week.

Re: Paramount+ login

JadeF — Tue, 26 Nov 2024 16:26:42 GMT

Hey @Dmb

Welcome to Three Community.

Sorry to hear that you've not received your text with the activation link for access to Paramount+.

If you pop on over to our Customer Service team here, we'll request another text to be sent to you.

Jade

Re: Paramount+ login

aj2703 — Sat, 01 Mar 2025 21:42:53 GMT

I had a text. The text did not seem to work so I copied it and sent it via email to myself on pc. I then clicked the link and it signed me up. You can go into your settings and it now says on mine Subscription & Billing Three Paramount.

Give it a try.