topic My 3 app in Account and services

My 3 app

Bee — Wed, 25 Jan 2023 09:51:14 GMT

Just joined 3 and can’t seem to access the app as saying password is wrong and then get numerous security alerts about my account

tried reset , customer service everything and still can’t gain access

also asking me to register which I did at start

any advice thanks

Re: My 3 app

sc1999 — Wed, 25 Jan 2023 15:45:06 GMT

Hi, we all suffer from this occasionally. Try turning off WiFi and connect over the 3 network or vice versa. I do not know if there is a delay in the system setting up your account so you may have to wait a couple of days.

Re: My 3 app

JonathanB — Mon, 30 Jan 2023 15:28:36 GMT

Hi @Bee

As SC1999 says, sometimes it can help to toggle between WiFi and mobile data too, usually it's best to use mobile data when first setting up My3.

You could also try connecting to three.co.uk from a browser or another device and this will help narrow down if it's perhaps an issue with the app or My3 in general.

Let us know if either helps.

JonathanB