topic Re: UNABLE TO LOGIN in Account and services

UNABLE TO LOGIN

nilsdj — Mon, 05 Jun 2023 10:42:46 GMT

Hi
Whenever I try to log in on the Three Website or the App. I receive the following error:

Something went wrong

We can’t load part or all of the information right now, please try again or contact helpdesk.

Try again | Back to home

errorUid: 522b42a4-0762-4222-8

Is someone from Three able to help me?

Thanks

Re: UNABLE TO LOGIN

JonathanB — Tue, 06 Jun 2023 11:50:37 GMT

Hi @nilsdj,

I'll send you a PM to get you in touch with a team that can help check into this for you. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: UNABLE TO LOGIN

HelpMe — Wed, 07 Jun 2023 18:08:48 GMT

Same problem in here..

Re: UNABLE TO LOGIN

chrishydr — Thu, 08 Jun 2023 08:04:20 GMT

@JonathanB same problem here, too. Are you able to help?

Re: UNABLE TO LOGIN

DrFunkenbreakz — Thu, 08 Jun 2023 14:28:27 GMT

Same issue here.

Re: UNABLE TO LOGIN

twarburton — Tue, 13 Jun 2023 15:36:19 GMT

Same problem here.

Re: UNABLE TO LOGIN

twarburton — Tue, 13 Jun 2023 15:39:35 GMT

The error appears to come from the following endpoint https://www.three.co.uk/rp-server-b2c/commerce/v1/order?salesChannel=selfService&levelOfData=OrdersAndOrderItems&filters=<blah>.

Looks like I get a 500 error and then that's it, the errors rendered and it's no longer usable.

Raised this with support earlier and was send around in circles. I was told to register for the app again, can't register as already registered etc.

It got escalated (twice) and now someones closed the ticket... guess what I need to login to check the status of the ticket and read the reply.

Re: UNABLE TO LOGIN

argyllgrammy — Wed, 02 Aug 2023 16:52:04 GMT

Have registered time and time again with no option to login through the app, put my phone number in and it tells me to register again!!!! Same thing happens on the website although after pushing register it does at least let you log in but after logging in through the website the account comes up with my wifes phone number. Come on three, you can do better than this, I'm going round in circles here and have lost hours on the phone trying to sort out, please just rectify the mistake. I have just updates 4 accounts 3 days ago and may be forced to cancel them all before the 14 day cooling off period ends if this isn't resolved in a timely manner.

Re: UNABLE TO LOGIN

Johnhbridger — Fri, 25 Oct 2024 12:53:43 GMT

As I have said repeatedly on Community. I am unable to login online with my iPhone. I have tried other browsers with exactly the same outcome. The website appears but as soon as I try to login or navigate to any other area I get the dreaded blue blobs.
i cannot understand why the three website out of millions and millions of websites I can access, refuses to allow me to progress to any other area of the website let alone login.
As I cannot get to my account on the app (another oh so annoying problem) I had assumed (wrongly) that browsing would not be affected. WRONG! I am still waiting for another fix from three. The fix that was recently launched is no good for my three phones!!!’ Ludicrously ridiculous for such a huge company to put customers in the outer reaches with absolutely no fix in sight. Do we enjoy the cold outer reaches? No we do not. iPhone 6s user with full update IOS 15.8.3. Even stranger can login to here 🙄 very annoyed user in The Outer Limits”

Re: UNABLE TO LOGIN

KevM — Sun, 24 Nov 2024 11:10:40 GMT

I get an undefined error code when I try to log in to my account after typing in the four digit code sent to me. It says it's being fixed. After two days it's still the same. Can you help please?

Re: UNABLE TO LOGIN

PeteG — Mon, 25 Nov 2024 13:58:51 GMT

Hello, KevM.

It's disappointing to hear you're having issues getting logged in. I'd recommend speaking to the Support Team to report the issue. They can first check if the issue is related to a profile or account problem, and if not, they can forward the issue to the tech team to be looked into.

Pete.