topic Re: Can’t log in in Account and services

Can’t log in

Paigeknowles04 — Fri, 27 Sep 2024 08:20:23 GMT

Can’t log in to my three account and it won’t let me order three broadband

Re: Can’t log in

KateS — Wed, 09 Oct 2024 10:59:15 GMT

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: Can’t log in

JonathanB — Thu, 28 Nov 2024 17:25:19 GMT

Hi @Paigeknowles04,

We didn't hear back from you about the device or browser you were having trouble with, but the issues you've mentioned should be resolved. Please let me know if there's still any issues logging in.

Thanks,
Jonathan