topic Re: 3 App linked to old number in Account and services

3 App linked to old number

julesandsand — Wed, 25 Oct 2023 16:24:05 GMT

My wife and I both had 3 pay monthly accounts which we ported to EE a few months back. Last month I added a 3 payg sim to my phone and am able to manage that number on my account online or on the 3 app.

Today my wife also added a 3 payg sim to her phone which is working fine but in her account online and on the 3 app it says she has no active lines. It would appear that the account is still linked to her old number as access codes are being sent to her EE number which she ported from 3 despite putting in the new number when logging in.

Can anyone help?

Re: 3 App linked to old number

Anonymous — Wed, 25 Oct 2023 17:23:37 GMT

As we say so often on here we’re all mainly customers like yourselves so it’s the customer service route you need.
I genuinely wish I could help more.

Re: 3 App linked to old number

JonathanB — Thu, 26 Oct 2023 10:04:05 GMT

Hi @julesandsand,

As @Anonymous says the community is a customer forum, but I'm happy to refer you to some help within Three. I've sent you a PM to connect you with some colleagues that can take a closer look.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: 3 App linked to old number

Thommo316 — Thu, 23 Nov 2023 12:34:26 GMT

Hi there any chance you could get someone to help me also I have had a similar problem since september after changing to a 3x business sim deals and nothing but problems, many thanks Scott.

Re: 3 App linked to old number

JonathanB — Tue, 28 Nov 2023 15:14:41 GMT

Hi @Thommo316,

Sorry to hear that you're having some difficulties in managing your accounts since moving to Three Business. From my understanding the Three App doesn't support business accounts currently. Or are you unable to access your business SIMs from the Three Business site?

Thanks,
Jonathan

Re: 3 App linked to old number

dREW3 — Sat, 30 Nov 2024 12:16:25 GMT

Hi JonathanB,
I'll be grateful if you could share some insightful contact. I'm also experiencing similar issue with my3 apps as well Hi JonathanB,
I would be grateful if you could share some insightful contact. I'm also experiencing a similar issue with my 3 apps as well as the Three website login. I keep receiving error messages: "No Active lines are found" and "You don't have any active plans." It appears that my account is still linked with very old accounts which are no longer in service. It has been a year now, and the technical team at Three has not been able to resolve this issue. Many thanks.as Three website login. I kept getting error messages "No Active lines are found", "You don't have any active plans". It appears that my account is still linked with very old accounts which is not longer in service. It has been almost 2 years now and three technical team is not able to resolve this issue. Many thanks