topic Re: 5g Hub Antenna in Broadband

5g Hub Antenna

henrietta — Wed, 05 Oct 2022 14:16:57 GMT

Hello all,

I started using the three brand 5g hub a few days ago and am getting large spikes in ping, I was wondering if I got an external outdoor antenna and attached it near my roof if it would help stabilise my connection a bit? I live in Brighton city centre & am bang in the middle of the 5g zone. I have the hub on a ledge by a window already, and I have very fast speeds but massive ping spikes, even at 4am.

I don't really know anything about routers or antennas, and am overwhelmed by the shopping options. Could anyone recommend an outdoor antenna that is compatible with the 'Mediatek T750 Three 5g hub'

Thank you 🙂

Re: 5g Hub Antenna

Scotty — Sat, 08 Oct 2022 15:08:01 GMT

Same problem here. Did you get a solution?

I called the Three Broadband team and the person I spoke to said 'we don't support ping, you need to speak to the manufacturer 😂'

Re: 5g Hub Antenna

StephR — Tue, 11 Oct 2022 13:05:53 GMT

Hey Henrietta, sorry to hear your 5G hub isn't delivering a smooth experience.

Have a quick look at PeteG's reply on this thread: High ping - any solutions? - Three Community - 5617 and give those steps a go. We don't sell or test any external antennae but a number of customers have reported success in using them.

Let us know how you get on, or if you're still having issues.

StephR

Re: 5g Hub Antenna

steveb — Mon, 09 Jan 2023 21:29:31 GMT

What antenna can we use to boost the signal that has the 4 pins on the back of the 5g Three hub?

Re: 5g Hub Antenna

iclminky — Wed, 18 Jan 2023 15:47:37 GMT

Having the same issue, from what I can gather a Directional 5G 4x4 MIMO is what is required, but they are not easy to find with positive reviews/recommendations, they also tend to be expensive. I have been looking at the QuPanel 5G LTE MIMO 4×4, but there are no reviews on it and an expensive mistake if it doesn't work.

Re: 5g Hub Antenna

steveb — Thu, 09 Feb 2023 22:44:20 GMT

Ive found that a 4x4 MIMO omni directional TS9 to SMA connection was the best result. I hope that helps others.

Re: 5g Hub Antenna

steveb — Thu, 09 Feb 2023 22:45:17 GMT

Ive found that a 4x4 MIMO omni directional antenna with a TS9 to SMA connection was the best result. I hope that helps others.

Re: 5g Hub Antenna

MikeP77 — Sun, 15 Sep 2024 13:31:37 GMT

Any external aerial that has four cables.

Re: 5g Hub Antenna

Eileen1949 — Fri, 18 Oct 2024 20:29:08 GMT

Steph R it would be good if three would advise this when you call them I've got one of your routers we in a low signal area and we never have a geeen light always red plus often it drops signal and I have to unplug and reset often. I saw that you now do an outside hub so I rang to see if I could have one first chat no your plan doesn't end till June 2025 Second chat after line dropped on first one No but we can change your plan Quoted me that I'd have to pay 8months of £19-42 then I could have new plan with outside hun I said no I don't see why I should cancel plan but still pay for it So then I was told well I can do you good deal I can get the outside hub for you for instead of £76 for £ 19-20 a month but I'd still have to pay my £19-42 til June next year So I'm not happy with three They know the signal is poor but won't upgrade to help customers get a decent service So I too am looking for a self fix until June then I'll cancel my broadband contract with three together with the two phone contracts I have with them A truly awful customer service to a customer who has been loyal for many years