topic Re: Fixed another issue myself: EERO app always said internet is offline but it actually online in Broadband

Fixed another issue myself: EERO app always said internet is offline but it actually online

nelnelhk — Mon, 13 Oct 2025 14:12:53 GMT

Finally, I fixed it myself!!!!

It is again due to the DNS server issue other customer mentioned.

Solution:

simply changed the APN from 3Internet to three.co.uk (thanks for other customer sharing this information)

And, then, everything works well again!

the APP correctly show the Internet is connected

idcool — Tue, 14 Oct 2025 05:29:25 GMT

Thank you. I have been having so much trouble with my eero being unresponsive.

nelnelhk — Tue, 14 Oct 2025 10:21:10 GMT

And the live customer service or technical team won't give us any help.

Customers here are far much better!

Paul1970 — Thu, 16 Oct 2025 07:22:00 GMT

How do I go about doing this please?