topic Re: Dreadful connection in Broadband

Dreadful connection

BSS — Sun, 05 Oct 2025 20:55:59 GMT

We were so pleased with our home broadband when we set it up last November, and until May this year all was good. Since then the service has been terrible, with an unreliable connection making watching TV on our Firestick incredible frustrating ... Generally with buffering every few minutes and best, and sometimes complete loss of signal. Live chats and calls to three over four months have assured us that 'work on the mast' will be completed in the next few days, but the service has, if anything, got worse. No one seems able to explain why it was great for six months, and now is rubbish.

Re: Dreadful connection

PeteG — Mon, 06 Oct 2025 08:36:24 GMT

Hi there.

Welcome to Three Community.

That sounds frustrating. Has anything changed with the layout for the hub or home that might have impacted the signal? It might be worth testing out some different placements of the Hub to see if it runs better elsewhere.

Re: Dreadful connection

MichaelP — Fri, 31 Oct 2025 11:31:37 GMT

Hello @BSS

Have you still been experiencing connection problems with your Home Broadband over the past month? Please let us know how the service has been, and we can look at how best to help if it has been ongoing.

Thanks,
Michael