topic Re: Several issues after I join Three 5G home boardband in Broadband

Several issues after I join Three 5G home boardband

nelnelhk — Sat, 11 Oct 2025 10:27:38 GMT

1. Sometimes, the speed drops to very slow, and sometimes it will even disconnect from the Internet and I need to power off the hub and router, and then power on them again to fix it.

2. Some of the websites can't be reached, such as sina.com, https://careers.socialelement.agency/jobs/6537707-social-media-community-manager-moderator-simplified-and-traditional-chinese, etc. But, I can reach the above website if I connect to other countries using VPN app. Strange! And, I have no problem with my previous boardband provider Hyperoptics.

Any idea how to fix it?

Thanks

Nelson

Re: Several issues after I join Three 5G home boardband

pfalkingham — Sat, 11 Oct 2025 11:15:34 GMT

Looks like point 2 hit yesterday: https://community.three.co.uk/t5/Broadband/Several-websites-stopped-working-at-around-10-00-AM-today-through-my-5G-Home-Broadband/td-p/63368

Re: Several issues after I join Three 5G home boardband

nelnelhk — Sat, 11 Oct 2025 23:55:01 GMT

I just moved to three, it give me a very bad experience.

And the disconnect issues still occurs......

Re: Several issues after I join Three 5G home boardband

MichaelP — Fri, 31 Oct 2025 12:46:25 GMT

Hi there @nelnelhk,

Sorry to hear you've been experiencing a drop in speeds and frequent disconnections with your Home Broadband service.

If this has still been ongoing, please have a chat with the Home Broadband team for some direct troubleshooting with your hub.

Thanks,
Michael