topic Re: WiFi issues in Broadband

WiFi issues

Eggie — Thu, 06 Nov 2025 18:54:52 GMT

Hi, please can someone help me?

I have three broadband. I'm not an expert on these things. The WiFi works well on my laptops, TV, but is poor on my mobile phone even though the signal is excellent. I'm sure it was fine when I first used Three Broadband (this year), but now is terrible and costing me money due to data usage.

Please can someone explain what I need to do? I've reseted it including factory settings. Thanks.

Re: WiFi issues

PeteG — Fri, 07 Nov 2025 11:10:32 GMT

Hey, Eggie.

That's strange. Is the phone the only device that's having issues while connected?

Pete.

Re: WiFi issues

Eggie — Fri, 07 Nov 2025 12:05:53 GMT

Hi Pete, yes, I'm sure it worked for a while and then just became poor at loading etc. WiFi at my parents seems to work fine on my phone. Laptops work fine and TV, but phone does not work well despite saying a strong signal.

Re: WiFi issues

Anonymous — Fri, 07 Nov 2025 14:32:38 GMT

What type of phone is it? Android phones have a feature called "adaptive connectivity" that send data over the best path (mobile data, wifi, etc) based on a range of factors. Mobile broadband often has a higher latency and ping that the adaptive connectivity might be detecting and actually sending data via your SIM/Mobile data connection rather than Wifi. Probably not the actually issue, but worth mentioning.

Re: WiFi issues

Eggie — Sat, 08 Nov 2025 11:20:01 GMT

Android. WiFi for Three works, but poorly. I have to turn WiFi off to use the Internet etc. Seems to work fine using my parents WiFi.

Re: WiFi issues

lgwjames — Sat, 08 Nov 2025 15:02:11 GMT

see if can go into the router and split 2.4 and 5 and then try phone connection to both and test and see what works better.

Re: WiFi issues

Eggie — Sat, 08 Nov 2025 17:32:52 GMT

Sorry, I don't understand. Doesn't look like I can plug my phone into the 3 box.

Re: WiFi issues

PeteG — Sun, 09 Nov 2025 14:30:12 GMT

So the Wifi works for all your other devices, but not well for the phone, but then Wifi for the phone works fine on other Wifi networks. That's quite strange. Have you tried restarting the Hub already?

Pete.

Re: WiFi issues

Eggie — Sun, 09 Nov 2025 18:12:27 GMT

Hi Pete, yes restarted including factory settings and no change.

Re: WiFi issues

PeteG — Mon, 10 Nov 2025 11:28:41 GMT

I'm not really sure why it would be impacting just the phone. I'd normally look at the phone next but you've confirmed it's working fine on other Wifi networks, so I'm at a loss. It might be worth resetting the network settings on the phone, and include the Wifi settings within that reset. This will ensure there's no configuration issues.

Pete.

Re: WiFi issues

Eggie — Wed, 12 Nov 2025 19:12:48 GMT

Yes have done this a couple of times, but still have issues. I don't know what to do. I will try the WiFi at my parents house to confirm it's not my phone.

Re: WiFi issues

MichaelP — Tue, 02 Dec 2025 12:33:48 GMT

Hi again @Eggie,

Have you still been experiencing a slow Broadband connection on your phone?

If so, do you have family members/friends who could try to test connecting to the Wi-Fi from their mobiles?

It might be helpful if other Android devices could connect to see if this is a wider issue.

Thanks,
Michael

Re: WiFi issues

Eggie — Wed, 24 Dec 2025 13:18:37 GMT

Hi Michael, recently I'm not experiencing problems, which is strange. All okay. Thanks to everyone for their input.