topic Re: SIM cant be found on device in Broadband

SIM cant be found on device

sarahhopkinson — Mon, 17 Nov 2025 11:51:39 GMT

I bought a 3 broadband hub on Satuday. I set it all up and it worked for around 10 minutes. It has not worked since. I have follwed all steps that have been advised online and on the app, but the sim shows as not being found on the app. This is very frustrating as I need broadband to work from home. I cannot get in touch with anybody and the online chat does not give me the help that I need

Re: SIM cant be found on device

Geluk — Mon, 17 Nov 2025 17:44:46 GMT

When on CHAT, type "Speak to an agent".😁

Re: SIM cant be found on device

Anonymous — Tue, 18 Nov 2025 22:37:48 GMT

Three Mobile Broadband - Helpline - 0333 338 1003 as per:

https://www.three.co.uk/support/contact-us

Re: SIM cant be found on device

JonathanB — Wed, 26 Nov 2025 11:48:00 GMT

Hi @sarahhopkinson,

Sorry to hear that you've had issues with your new hub. Did you manage to get help from the team @Anonymous suggested? Please let us know if you still need help, or how things turned out.

Thanks,
Jonathan