topic Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition in Broadband

Huawei B535-232 Certificate has Expired - Nov 2025 edition

Hunter-RF — Thu, 13 Nov 2025 01:00:00 GMT

The security certificate on the Huawei B535 router that I use has expired, yet again. This happened twice before ²², and eventually someone got Huawei to renew it (in September 2025, but backdated to November 2024 🙄), but it has now expired again in November 2025 and Three/Huawei have Failed to plan to prevent this from happening.

I have been a Three broadband customer for many many years, and service has used to be excellent, but in recent years this has dropped like a stone - I feel so let down now. I expect that Three has been focusing on the merger with Vodafone, and forgotten that it's us the customers that pay your wages

Can SOMEONE please get this dealt with.

My router is not new, but it has been working absolutely fine on 4G (no 5G where I live) since before the security certificate expired, so I have no desire to replace it (and certainly not at a significant additional Monthly increase in my contract). I just want the security certificate to be renewed - a simple task, surely ????

NB I do regularly check for updates, plus I regularly reset the router/cycle the power off:on.

@JadeF @MichaelP @JonathanB @PeteG
²² https://community.three.co.uk/t5/Broadband/Huawei-B535-232-Certificate-has-Expired/m-p/62366

Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition

Hunter-RF — Fri, 28 Nov 2025 20:13:45 GMT

Can @JadeF not even be bothered to reply to a very longstanding customer...?
Terrible service - NOT what I hoped for when Three got taken over by Vodafone - VF have always delivered premium service, but Three are yet again proving that they are just awful 😠 👎🏻

Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition

Hunter-RF — Fri, 28 Nov 2025 20:14:32 GMT

Can @MichaelP not even be bothered to reply to a very longstanding customer...?
Terrible service - NOT what I hoped for when Three got taken over by Vodafone - VF have always delivered premium service, but Three are yet again proving that they are just awful 😠 👎🏻

Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition

Hunter-RF — Fri, 28 Nov 2025 20:14:53 GMT

Can @JonathanB not even be bothered to reply to a very longstanding customer...?
Terrible service - NOT what I hoped for when Three got taken over by Vodafone - VF have always delivered premium service, but Three are yet again proving that they are just awful 😠 👎🏻

Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition

Hunter-RF — Fri, 28 Nov 2025 20:15:06 GMT

Can @PeteG not even be bothered to reply to a very longstanding customer...?
Terrible service - NOT what I hoped for when Three got taken over by Vodafone - VF have always delivered premium service, but Three are yet again proving that they are just awful 😠 👎🏻

Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition

PeteG — Sat, 29 Nov 2025 10:45:06 GMT

Hello there.

It's disappointing to hear that you're having the issue again.

It wasn't the team here who resolved the issue last time round, we don't have that level of technical knowhow. All we can do is forward the report of the issue as we did before, and hope it has some weight.

I'll forward the latest report internally again. It would be best to also contact the Support Team by calling or chatting live to report the issue you're having as this will be the only way to actually link the issue internally to your device and account.

Pete.

Re: Huawei B535-232 Certificate has Expired - Nov 2025 edition

Hunter-RF — Tue, 02 Dec 2025 01:41:23 GMT

Thanks for replying @PeteG - I have contacted Three support and they weren't at all helpful, but c'est la vie.