topic Re: Green packet 5G outdoor hub, no label so no admin password in Broadband

Green packet 5G outdoor hub, no label so no admin password

Geddy — Fri, 14 Nov 2025 18:09:24 GMT

Hey, I recently moved the location of the hub from an upstairs window sill to outside for a better signal. However during the moving of it I noticed my daughter has peeled the sticker of (she's 2 and has a thing for stickers) what I was forgetting is I reset it when I changed it's position just as a precaution.

Now however I no longer have access to the admin page because as far as I'm aware, the only place the password resides is on the label... Is there any other way of accessing it or am I just locked out? If so that's a real oversight on the manufacturers part.

Re: Green packet 5G outdoor hub, no label so no admin password

PeteG — Mon, 17 Nov 2025 10:24:33 GMT

Hello there.

That's not great. No worries, you can contact the support team and they will have access to your devices specific password for accessing the admin page.

Pete.

Re: Green packet 5G outdoor hub, no label so no admin password

JonathanB — Tue, 02 Dec 2025 17:10:44 GMT

Hi @Geddy,

Did you manage to resolve this by contacting the team as @PeteG suggested?

Thanks,
Jonathan