topic Re: Cancellation in Broadband

Cancellation

Fay2025 — Thu, 04 Dec 2025 20:57:34 GMT

I have done 2 different online chat and can name them. Arjun and Zaid both explained to them that I needed to cancel my home rooter as no longer required but both disconnect the chat. This is unprofessional and useless service.

Re: Cancellation

PeteG — Fri, 05 Dec 2025 10:30:00 GMT

Hello.

That's not so good. I'm not sure why the team members would disconnect you, was anything else said or discussed on the chats?

Pete.

Re: Cancellation

Paddiewack — Fri, 05 Dec 2025 11:08:44 GMT

Call via 333 rather than using the chat function.

Re: Cancellation

JonathanB — Mon, 12 Jan 2026 16:49:37 GMT

Hi @Fay2025,

I'm just checking in as we didn't hear back from you. Did you manage to get this sorted out in the end? Please let us know if you still need any help.

Thanks,
Jonathan