topic Re: Home wifi , Netflix problem in Broadband

Home wifi , Netflix problem

Andythewelder — Mon, 22 May 2023 20:37:42 GMT

I have recently started using 3 home broadband and tried connecting to Netflix and YouTube unsuccessfully through my fire stick to my Samsung tv . The fire stick is connected to the router and will play other channels , bbc I player etc . Have tried the shut down restart , unplug etc but nothing seems to work .
is there anything else I can try .

many thanks

Andy W

Re: Home wifi , Netflix problem

Anvil_Iron — Tue, 23 May 2023 10:06:46 GMT

What happens when you try to open Netflix or YouTube? Are there any error messages displayed?

Re: Home wifi , Netflix problem

Andythewelder — Tue, 23 May 2023 19:48:01 GMT

I get an error code

nw-2-5

Re: Home wifi , Netflix problem

Anvil_Iron — Wed, 24 May 2023 08:49:14 GMT

Have you tried a Netflix app on other devices connected via Wi-Fi... laptop/tablet/phone?

I found this article which may help you to solve this connection issue, How to Fix Netflix Error Code NW-2-5 on Any Device (lifewire.com)

Re: Home wifi , Netflix problem

Andythewelder — Wed, 24 May 2023 18:46:49 GMT

Thanks for your reply . I’ll try this this evening . Will let you know how it goes 👍

Re: Home wifi , Netflix problem

Andythewelder — Wed, 24 May 2023 19:49:38 GMT

This didn’t work . I have found that if I use my phone as a hotspot it connects Netflix and YouTube no problem 🤷‍♂️

Re: Home wifi , Netflix problem

JonathanB — Thu, 01 Jun 2023 16:04:56 GMT

Hi @Andythewelder,

Is the hotspot from your phone using a Three SIM too? Are you able to stream Netflix and YouTube when your phone is connected to the Three router?

Thanks,
Jonathan

Re: Home wifi , Netflix problem

Pedro68 — Fri, 23 Jun 2023 16:58:42 GMT

Andy I'm having the same issue. When I connect my phone or PC to the same router there is no problem but my Panasonic smart TV and various Firesticks will not play either Netflix or YouTube at all. Have you had any luck?

Peter

Re: Home wifi , Netflix problem

PeteG — Sat, 24 Jun 2023 18:39:20 GMT

I'm sorry to hear you're having issues, Pedro. Could you try changing the DNS settings on your affected devices to see if that helps? For Firestick, the directions should look something like this;

On your Firestick, go to Settings.
Select Network.
Select Advanced.
Select DNS.
Select Manual.
Enter the IP addresses of the DNS servers you want to use.
Select Save.

You can try the following DNS options;

Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1

Let us know if you have success, it'll help the community out.

Pete.

Re: Home wifi , Netflix problem

Ewolie49 — Sun, 05 May 2024 18:45:32 GMT

Did you resoleve this?

I had the same issue with my chromecast and when I was about to give up I remembered to reset the router (by this I dont mean unplug it from the wall but using a pin to press the reset buttom)

Re: Home wifi , Netflix problem

JonathanB — Mon, 06 May 2024 10:44:59 GMT

Hi @Ewolie49,

Great idea, so did the pinhole reset fix your chromecast connection issue?

Thanks,
Jonathan

Re: Home wifi , Netflix problem

frazerstrang257 — Tue, 07 May 2024 14:37:15 GMT

Hi Everyone, I'm on the same boat, my wifi isnt allowing my xBox to play Netflix, YouTube,Disney+ as well as certain features on some games i play i.e modhub on farming simulator! Could it be as simple as changing the DNS codes to fix the issue? Many thanks, Frazer

Re: Home wifi , Netflix problem

Garfield42 — Sun, 19 May 2024 10:36:33 GMT

Just picked up my 5g three broadband connecter last week, same issue. I've tried reseting, all via the contact centre and Netflix stops buffering at 25%. I have no issue with virgin media or using hot-spot three on my phone.

Re: Home wifi , Netflix problem

PeteG — Mon, 20 May 2024 17:42:00 GMT

Hello.

Ah, that's frustrating for sure! Is it just Netflix you're having the issue with? If so, is it just on a particular device with Netflix? Like a smart TV or Tablet?

Pete.

Re: Home wifi , Netflix problem

SteveLH — Wed, 29 May 2024 16:07:49 GMT

I assume you got this fixed

If not simply call Three support and they remote access, update a port/up address, and bingo - it works fine.

Re: Home wifi , Netflix problem

SteveLH — Wed, 29 May 2024 16:10:14 GMT

Call the Three tech support team. They remotely apply a change to IP addresses and ports and it all works fine. I couldn't access Netflix or YouTube or ring cameras until they apply that change.

Re: Home wifi , Netflix problem

SteveLH — Wed, 29 May 2024 16:11:14 GMT

I had the same issue. Call the Three tech support team. They remotely apply a change to IP addresses and ports and it all works fine. I couldn't access Netflix or YouTube or ring cameras until they apply that change.

Re: Home wifi , Netflix problem

ChrisD323 — Fri, 07 Jun 2024 06:45:26 GMT

Does anybody know roughly how long this takes to resolve? I got my new 3 home broadband over a week ago and still not resolved the Netflix issue… (fairly poor really to say I’ve been a 3 mobile customer for years now!!) they have contacted and have all the information of the contract and hub details and have ran through reset procedures etc but still the same, I get a phone call every couple of days to check if it’s been resolved but still I feedback the same answer that I’m waiting on them to sort it. Apparently the backend team have what they need off myself but don’t seem to be progressing any further. Don’t want to be stuck in a bad contract as I’m still in my trail period for a month but going on holiday for 2 weeks so time is limited. Any help appreciated.

Re: Home wifi , Netflix problem

Zarasheikh_1 — Tue, 03 Dec 2024 14:47:39 GMT

same problem

Re: Home wifi , Netflix problem

Zarasheikh_1 — Tue, 03 Dec 2024 14:49:26 GMT

same its hapening go me