topic Re: Work almost perfectly for a month after I join 3, but...... in Broadband

Work almost perfectly for a month after I join 3, but......

nelnelhk — Sat, 13 Dec 2025 02:23:46 GMT

Well, I have asked and reported so many times on this forum, regarding the connection issue of Three.

After around 3 weeks I join Three, It Work almost perfectly for a month (I done nothing, just the network becomes more stable and faster now)

But......again in these few days, the slow connection always occurs around 3:00am midnight.

Three network connection issue is very strange to me....

You don't know when will it got a new problem.

Re: Work almost perfectly for a month after I join 3, but......

MichaelP — Tue, 16 Dec 2025 11:26:53 GMT

Hi @nelnelhk,

It's not ideal that you've noticed a slower connection at specific points of the night.

Do you notice any changes on the hub display during this, and have you also completed speed tests?

Please have a look at the Coverage and Network Status checker with your postcode, as this might highlight any known issues or work that could be impacting you at the moment.

If the checker offers no clarity and this remains ongoing after resetting your network settings, please chat with Home Broadband Customer Services team for some further support.

Thanks,
Michael

Re: Work almost perfectly for a month after I join 3, but......

Dan5324 — Tue, 16 Dec 2025 16:40:23 GMT

For sure they are turning off 5g masts at night to save costs. Same happens to me! Sometimes only 4g is available