topic Re: No Jiffy Bag in Broadband

No Jiffy Bag

victoriac — Wed, 15 Oct 2025 05:48:28 GMT

I cancelled my contract on Seotember 30th and I still have not received my Jiffy bag. I have asked twice already for it to be sent and nothing, and now I'm being threatened of being charged in 15 days despite the fact that I literally cannot return it...

I've seen a few posts with people having the same issue. Anyone can help? I've seen you respond @JonathanB to a few ?

Thanks

Re: No Jiffy Bag

MichaelP — Thu, 16 Oct 2025 08:48:47 GMT

Hi there @victoriac,

I'm sorry to hear you still haven't received your returns bag yet.

I'm going to send you a PM to put you in touch with some colleagues, who'll be able to help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

Re: No Jiffy Bag

MichaelP — Fri, 31 Oct 2025 14:40:59 GMT

Hi again @victoriac,

I just wanted to check in with you to see whether you were able to get a bag sent out.

Did you manage to get your return all sorted?

Please let me know.

Thanks,
Michael

Re: No Jiffy Bag

MG82 — Tue, 23 Dec 2025 14:22:15 GMT

Hi @MichaelP Michael, can you help me?
My contract ended 16/12/25 and I’ve been waiting for the QR code / Jiffy bag to return the hub.

I’ve contacted 3 customer support 4 times and they’ve just said they will have another sent / emailed out but I’ve not receive anything.

im beginning to think they’re doing this on purpose so I get charged for non-return of the hub…

Re: No Jiffy Bag

MichaelP — Tue, 23 Dec 2025 14:07:40 GMT

Hi there @MG82,

I'm going to send you a PM to put you in touch with some colleagues to help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael