topic Re: My Wi-Fi Speed has MASSIVELY dropped in Broadband

My Wi-Fi Speed has MASSIVELY dropped

_Mund__ — Wed, 08 Oct 2025 14:58:29 GMT

So my 5G Wi-Fi speed was fine since i got it about a month ago but its been slowly declining over the past 24 hours and now its ridiculously low like 3.2Mbps average download, 0.6Mbps average upload speed. This is barely enough to do anything. The App says the 5G connection is great and its in the best location and was amazing for a while. I used to get around 250Mbps download speed last I checked and around 50Mbps upload speed, so I'm really not sure what to do.

Re: My Wi-Fi Speed has MASSIVELY dropped

MichaelP — Thu, 09 Oct 2025 11:13:33 GMT

Hi there @_Mund__,

Welcome to the Three Community. It's a shame to hear that your speeds have dropped in the past day or so.

Have you had a chance to check the Coverage and Network Status Checker?

This might be helpful in highlighting if any known issues or planned work is taking place in your area at the moment.

If there's no additional info available there, please chat with the Home Broadband team for some further troubleshooting and support via your account.

Thanks,
Michael

Re: My Wi-Fi Speed has MASSIVELY dropped

_Mund__ — Sun, 19 Oct 2025 16:07:51 GMT

I checked and its got good coverage in my area for indoor use. i'm not sure why its being so slow still. its a bit better this week at 35.7Mbps download and 30.9Mbps upload. but its still very slow when downloading things

Re: My Wi-Fi Speed has MASSIVELY dropped

JonathanB — Fri, 31 Oct 2025 12:00:03 GMT

Hi @_Mund__,

How have you been getting on in the meantime since posting, have you seen any improvements to the speeds?

Thanks,
Jonathan

Re: My Wi-Fi Speed has MASSIVELY dropped

_Mund__ — Fri, 14 Nov 2025 11:46:51 GMT

sorry for the late reply. still getting low download speeds. its 42.9mbps today which isn't unusable but still quite slow and jittery at times. is there anyway i can return it to higher speeds?

Re: My Wi-Fi Speed has MASSIVELY dropped

PeteG — Mon, 17 Nov 2025 11:16:41 GMT

It sounds like this might just be what you get there. There could be some kind of limiting factor or fault contributing to it though. You'd need to speak to the support team on chat or by calling to find out for sure though.

Pete.

Re: My Wi-Fi Speed has MASSIVELY dropped

_Mund__ — Mon, 17 Nov 2025 17:15:14 GMT

thank you i will give this a try 🙂

Re: My Wi-Fi Speed has MASSIVELY dropped

Info1 — Wed, 21 Jan 2026 23:32:22 GMT

I have business 5g and for 1 year got around 300 down. From about a month ago it's now between 5-20 down. This is two locations. One went to poor speeds first, then the other. Using customer support they said there was no issue. I have stopped using it and still paying which I hope to resolve!