topic Re: 5g broadband router in Broadband

5g broadband router

R2d2fan89 — Wed, 28 Jan 2026 08:54:42 GMT

5g broadband keeps going down

Re: 5g broadband router

MymsMan — Wed, 28 Jan 2026 10:02:44 GMT

Can you provide some more details?

What model of hub/router are you using? Three supports several different model.

By down do you mean loss of internet connectiivity, hub crashes, or something else?

How frequently? Does it come back by itself or do you need to reset hub?

There was a short term, apparently quite widespread, loss of internet connectivity around 22:30 last night (27/01)

Re: 5g broadband router

JonathanB — Thu, 29 Jan 2026 14:33:41 GMT

Hi @R2d2fan89,

Sorry to hear this. Was this a temporary issue as @MymsMan mentioned, or are you still experiencing this? If there's an ongoing issue, the questions they've asked below are a great starting point for troubleshooting. You can also check for any network issues in your area with our Network Status Checker.

If you still need help, please let us know a bit more and we'll do our best to assist.

Thanks,
Jonathan