topic Re: Unable to Change Wi-Fi Name or Password on 5G Hub in Broadband

Unable to Change Wi-Fi Name or Password on 5G Hub

IanMSG123 — Sun, 05 Nov 2023 13:18:33 GMT

5G Hub arrived this weekend and all working well, but I am unable to change the Wi-Fi name from the default. I get an error when changing the password, even though I have a strong password (green) meeting all the relevant character criteria. Tried via both the main Wi-Fi option on the main app menu, plus via the Advanced Features admin web page, all to no avail.

Firmware= V1.00(ACBJ.0)b14

Tried a push bottom button full reset.

I've changed the admin password no problem.

Thanks in advance.

Ian.

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

IanMSG123 — Sun, 05 Nov 2023 14:52:01 GMT

Found the answer. Need to go into the top-right menu that appears when you access Advanced Features from the main app. Then select Network Setting and go from there....main app doesn't want to seem to play ball at that higher level. Anyway, sorted now and will leave post in case it helps others.

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

MZone — Sun, 05 Nov 2023 20:27:32 GMT

Can you mark your post as accepted solution as this helps others in the community.

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

IanMSG123 — Fri, 05 Jan 2024 14:40:57 GMT

Not sure how I do that? I can't see such an option or similar. I notice it's now marked "star" best solution? Perhaps someone has labelled this already? Thanks.

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

MZone — Sat, 06 Jan 2024 20:40:55 GMT

Yeah think someone has done it.

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

dancrumbie — Sun, 04 Feb 2024 11:23:07 GMT

Hi how did you change the Internet pass word. I can't even get in to mine as it won't load via the http:/192.168.0.1

Any ideas welcome 🙏

Thanks dan

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

TaylorRB23 — Tue, 26 Mar 2024 16:24:41 GMT

What is the app?

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

JonathanB — Wed, 27 Mar 2024 16:11:25 GMT

Hi @TaylorRB23,

There's a "Three 5G Broadband" App which you can download to help manage your router settings from your phone.

Thanks,
Jonathan

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

Samaya79 — Mon, 09 Feb 2026 13:18:33 GMT

Desperately want to change my password on my Sim card router with Three but each time I put the number In on Google page Is not working nor can I see how to do It via the app. Helo?

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

Samaya79 — Mon, 09 Feb 2026 13:18:52 GMT

Same problem here

Re: Unable to Change Wi-Fi Name or Password on 5G Hub

MichaelP — Tue, 10 Feb 2026 09:50:34 GMT

Hello @Samaya79,

Which number were you entering?

Which hub make and model are you using?

Please put this make and model into the Device Support page and this should offer some clarity on how to change the password.

Thanks,
Michael