topic Re: Connected to Internet but not?! in Broadband

Connected to Internet but not?!

James_Birduk — Sun, 08 Feb 2026 13:16:10 GMT

My TV, and Humax, and Hive won't connect to the internet via 3 5G, yet my computers or smartphones connect without issue..

Came back after 2 weeks hols, plugged the 5G router back in, everything looked as though it was working then when I tried apps (Iplayer, Netflix,etc) on TV none worked, so tried same on Humax Freeview box and none worked, then noticed that my Hive Hub wasn't connecting. On TV and Humax I've reconnected to Router multiple times and whilst they initially show as connected they behave as though not connected. Oddly, if I try using laptop or phone I get stable 350Mbps connection and can load netflix and use the internet without issue. It doesn't make sense.

It doesn't make any difference whether I connect to the router by wifi or wire.

Re: Connected to Internet but not?!

Anonymous — Sun, 08 Feb 2026 15:35:49 GMT

I wonder if it is a CG-NAT issue?

Re: Connected to Internet but not?!

Geluk — Mon, 09 Feb 2026 07:36:25 GMT

This isn't customer service; engage with 3 via CHAT PAGE, or call 333.

Re: Connected to Internet but not?!

James_Birduk — Mon, 09 Feb 2026 14:28:56 GMT

Geluk - have you ever worked for BT - just judging by your communication style..

Re: Connected to Internet but not?!

James_Birduk — Mon, 09 Feb 2026 15:31:55 GMT

Hi Clivejo - never heard of CG-NAT before, looks like a nightmare but not sure it's related to my issue.

Re: Connected to Internet but not?!

James_Birduk — Mon, 09 Feb 2026 15:33:17 GMT

So - I've re-sited my router to point at a different antennae and the issue has gone.