topic Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks in Broadband

My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

JasonHGV — Thu, 05 Sep 2024 21:58:13 GMT

I’ve had nothing but trouble trying to log into the 5G hub,it won’t accept the password

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

MichaelP — Fri, 06 Sep 2024 11:18:39 GMT

That's not great to hear! We understand that this is an inconvenience.

Have you tried checking the Three 5G Broadband App to manage the router settings from your phone?

You can also access the hub admin page by typing the following Router IP into the address bar in any browser: 192.168.0.1 (ZTE), 192.168.8.1(Zyxel), or 192.108.8.1 (Huawei).

You may login with your default username and password, which can found on a sticker on the base of your hub.

If you have no success with any of this, please connect with our Home Broadband team, who will be able to help with some deeper troubleshooting.

Thanks,
Michael

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

JasonHGV — Sat, 07 Sep 2024 10:29:44 GMT

Hi Michael,thanks for the reply. I’m not sure what hub I have! Nothing on the hub and nothing on the box or paperwork! I’ve had this same problem with my old hub and now this one! Would it be an idea to pop into the Three store with the hub? Thanks again.

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

JonathanB — Mon, 09 Sep 2024 14:07:41 GMT

Hi @JasonHGV,

Sorry to hear you're having trouble figuring out which hub it is. Hopefully you should be able to find some help here: https://devicesupport.three.co.uk/guides/group/HomeBroadband

You'll see there's images of the different hubs on the device support page I've linked, so hopefully you'll be able to find the right one.

Hope this helps,
Jonathan

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

TedC1 — Thu, 10 Apr 2025 02:08:42 GMT

Yes I'm the same, have you found a way yet?

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

Jonno1237 — Thu, 10 Apr 2025 10:32:57 GMT

I had the same problem, I went on the ip search. First one I found just wanted me to sign up second one got me into the hub, still the password didn't work, on my router the password that works was all the letters and numbers on the line with key on it. Hopefully this helps

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

Yassmin1989 — Thu, 15 May 2025 19:10:04 GMT

The password is the one that says key not password. It is strange, but that is the one that works for me.

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

CK2025 — Wed, 21 May 2025 14:21:05 GMT

Also having nothing but trouble trying to get my hub set up. The three app does not accept the password beneath the "Device Manager Website" section of the sticker under the hub. Also tried the KEY as mentioned but this didn't work either.

My hub has been stuck on red light for network and not sure where to go from here.

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

JonathanB — Thu, 22 May 2025 14:43:00 GMT

Hi @CK2025,

If it's a new hub, I'd try removing and reinserting the SIM, as the red network light may mean that the SIM either isn't being read, or the hub didn't recognise that the SIM has been activated yet.

If you're using the Three App, you'll see a "Manage Broadband" option when you first open the app. This covers all our main devices and gives images of them, and the model number. When you select your hub it should walk you through the process to both join the Wi-Fi network and log in to the router admin.

Let me know if this helps,
Jonathan

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

Sal981 — Thu, 03 Jul 2025 17:14:06 GMT

Yes thank you that works

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

Thebodythief — Thu, 09 Oct 2025 19:43:51 GMT

If anyone is have the same problem,ignore the password and type in the code after where it says KEY on the bottom of the hub

Re: My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

izakravitz — Tue, 17 Feb 2026 21:40:19 GMT

For me, there is no “key” - it’s his password, so annoying as the password on the label came crossed out with a market