Home broadband unusable about once a month

Dissatisfied1 — Sun, 12 Apr 2026 17:15:15 GMT

Anyone else experience this? On average about once a month we have a day where we simply don't have usable internet. It usually oscillates between no internet and speeds of less than 1mbps.

Currently on the second full day of this. Had a day last month where it happened. Month before that, had about three days in a row of it.

Every time, the network status checker says they're aware of a problem and working on it. Yet if you ring customer services it's impossible to get an answer as to what is happening and how long it might go on for. It's difficult to even get them to admit there's a problem, every time they go through the rigmarole of getting me to move the router, reset the router and so on. After none of that works, they then might admit there's a problem in the area.

To be fair, they have previously taken money off that month's bill. But then, the money we had to spend increasing our phone data package to use that instead more than cancels that out.

Don't know if anyone has similar and has found a way to get an honest answer or get it sorted? On the verge of just cancelling and going with another provider.

Re: Home broadband unusable about once a month

Dissatisfied1 — Sun, 19 Apr 2026 11:09:07 GMT

Update: it's been 8 days without usable internet now. No resolution from Three. Abysmal customer service.

Cancelling contract.

topic Home broadband unusable about once a month in Broadband

Home broadband unusable about once a month

Re: Home broadband unusable about once a month