https://community.three.co.uk/t5/Broadband/Upgraded-from-4g-to-5g-hub/m-p/4757#M129 <P>I recently upgraded from 4g to 5g hub and ever since I plugged it in it has a red network light. Can anyone tell me what this means. Is it broken? As you can probably tell I'm not that tech savvy.&nbsp;</P> Tue, 16 Aug 2022 22:40:45 GMT Bonjovifan 2022-08-16T22:40:45Z https://community.three.co.uk/t5/Broadband/Upgraded-from-4g-to-5g-hub/m-p/4757#M129 <P>I recently upgraded from 4g to 5g hub and ever since I plugged it in it has a red network light. Can anyone tell me what this means. Is it broken? As you can probably tell I'm not that tech savvy.&nbsp;</P> Tue, 16 Aug 2022 22:40:45 GMT https://community.three.co.uk/t5/Broadband/Upgraded-from-4g-to-5g-hub/m-p/4757#M129 Bonjovifan 2022-08-16T22:40:45Z https://community.three.co.uk/t5/Broadband/Upgraded-from-4g-to-5g-hub/m-p/4775#M130 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/3202">@Bonjovifan</a>&nbsp;... don't worry about not being tech savvy, that's what our community is for!&nbsp;<span class="lia-unicode-emoji" title=":light_bulb:">💡</span></P> <P>Sorry to hear you're having issues connecting your new 5G hub. To get to the bottom of the issue, we'll do some troubleshooting:</P> <P>Have you tried plugging the hub into different areas of your home to see if this affects the signal/light?&nbsp;<BR />Do you also have a Three mobile SIM with us? If so, if you can try swapping the broadband and mobile SIM between the two devices then we'll be able to determine if this a router fault or not.</P> <P>If you get back in touch and let us know how you get on with this then that would be great&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Wed, 17 Aug 2022 14:14:40 GMT https://community.three.co.uk/t5/Broadband/Upgraded-from-4g-to-5g-hub/m-p/4775#M130 SarahC 2022-08-17T14:14:40Z