topic Re: Sonos not connecting to Zxycel NR5103E Router in Broadband

Sonos not connecting to Zxycel NR5103E Router

Chris_Morrow33 — Wed, 08 Feb 2023 15:34:23 GMT

I ordered Three's 5G Home Broadband and received the Zxycel router. I have 1 x Sonos Playbase and 4 x Play 1 speakers. Only one Play 1 speaker will connect and that is because it is hard wired to the router. I tried calling Sonos and they asked me to contact Three. I contacted Three who told me to contact Zxycel. I contacted them to hear an automated message to contact my ISP before disconnecting the call. I can't believe I am the only one with this issue, does anyone know how to deal with it as I am going round in circles?

Re: Sonos not connecting to Zxycel NR5103E Router

Anvil_Iron — Thu, 09 Feb 2023 11:47:34 GMT

Hi, With your old router, how was this connected to Sonos Playbase? Ethernet or WiFi? I'm not familiar with multi-speaker setup but I assume each speaker needs to be connected to the to the router's wifi? It should be possible to repeat the setup steps you used with the old router for the Zyxel router?

I have a standalone Sonos One SL connected to the Zyxel NR5103 router via wifi and I'm able to play music through the mobile app and PC.

Re: Sonos not connecting to Zxycel NR5103E Router

Chris_Morrow33 — Thu, 09 Feb 2023 13:23:39 GMT

Hi. All the speakers were connected to my old router via WiFi. I think it has something to do with the frequency. The old router had 2.4 Ghz wireless and the Zxycel that Three supplies does not give you the option of splitting the frequencies. I think that is why Zxycel referred me back to Three - because they have changed the firmware of the router, but obviously I cannot confirm that.

Re: Sonos not connecting to Zxycel NR5103E Router

Anvil_Iron — Thu, 09 Feb 2023 16:02:14 GMT

Are you able to see the Wi-Fi name when performing a network scan from the Sonos app? The Zyxel router use both 2.4Ghz and 5Ghz so there shouldn't be a problem connecting. You can check the configuration via the router's web-config at 192.168.1.1 and will show what frequency the Sonos device is connected to. Both frequencies should both be enabled by default and both using the same Wi-Fi name and password given underneath the router.

The firmware would be Three's version so they are responsible for support. The latest version is V1.00(ACBJ.0)b12 under System Info.

Re: Sonos not connecting to Zxycel NR5103E Router

Chris_Morrow33 — Sat, 11 Feb 2023 11:03:12 GMT

Is that under manage networks?

Re: Sonos not connecting to Zxycel NR5103E Router

Anvil_Iron — Sat, 11 Feb 2023 15:07:27 GMT

Yes, You should be able to see the router Wi-Fi name and connect to it if your phone is connected to the same Wi-Fi name. You may have to reset the Sonos device to factory default to clear all the current settings on it and disconnect the cable to between the two for it to find the speaker.

Re: Sonos not connecting to Zxycel NR5103E Router

Chris_Morrow33 — Sun, 12 Feb 2023 00:16:02 GMT

I've tried this already. It initially connects to the speakers and then says there's a problem. Went through this with Sonos support as well.

Re: Sonos not connecting to Zxycel NR5103E Router

Anvil_Iron — Sun, 12 Feb 2023 10:02:48 GMT

What error message do yo get? What does it say?

Do you have any problems with the Wi-Fi connection to others device? Is it stable?

Do you get the same problem connecting to the Playbase using a cable?

Re: Sonos not connecting to Zxycel NR5103E Router

Chris_Morrow33 — Sun, 12 Feb 2023 11:21:16 GMT

I disconnected the ethernet cable of the Play 1 that was connected. I cleared the data of the Sonos app and tried to connect again. I can't post a screenshot but the app says 'Something went wrong. Make sure your device is connected to WiFi and try again'.

It is connected to WiFi. I do this when I am trying to change the Play 1 WiFi settings.

Re: Sonos not connecting to Zxycel NR5103E Router

Anvil_Iron — Sun, 12 Feb 2023 12:12:54 GMT

You could submitting a diagnostic through the Sonos app :

Submit Diagnostics | Sonos

I also came across this Connect Sonos to a new router or Wi-Fi network | Sonos

Re: Sonos not connecting to Zxycel NR5103E Router

Chris_Morrow33 — Sun, 12 Feb 2023 12:42:08 GMT

Thanks for your help but I think I did all that when I spoke to Sonos support. They couldn't get it working and advised me to contact Three, who have been hopeless and referred me to Zxycel. I can't be the only person who has this issue surely?

Re: Sonos not connecting to Zxycel NR5103E Router

Echinida — Tue, 15 Aug 2023 08:14:00 GMT

My Sonos system 4xplay1 1x boost takes 5 or more tries to connect to BBC sounds if my NR5103e router is set to 4G/5G auto switch. It works perfectly if the router is locked to 4G. Sonos support have no clues and can't distingush between 5ghz and 5G when you talk to them. I haven't tried Three as their support is generally even worse.

Try switching to 4G and let me know if that works!

Re: Sonos not connecting to Zxycel NR5103E Router

michael66 — Sun, 17 Sep 2023 16:54:31 GMT

Having exactly the same issue. My Sonos One (three of them) were connected to my Three wifi Zxycel router for over a year and worked perfectly. Then last weekend they just stopped working. I’ve done everything including hard resets of my router and the Sonos devices. Always gets to the point of trying to connect to the router then fails with an unhelpful message. I’m on Zxycel Firmware Version V1.00(ACBJ.0)b14.
I also have the same issue with my Samsung TV (stopped connecting at the same time as the Sonos. I’m wondering if Three has updated the firmware in some way that the Sonos devices and Samsung TV don’t like.
I’ve spent several hours and many attempts, to no avail. Any help much appreciated.

Re: Sonos not connecting to Zxycel NR5103E Router

aiden1 — Thu, 03 Oct 2024 10:22:07 GMT

Hello. Did you ever find a fix for this? I have just received my Three 5G home router, and having the same issues. I can't find anything that works.

Thanks!