topic Re: NRE 103 no 5G in Broadband

NRE 103 no 5G

Dazzar — Sun, 29 Jan 2023 13:43:40 GMT

After 2 hours of trying to get a signal above 4g , I gave up on the so called updated router, put my CPE Pro 2 back on and went straight to 5g 400 plus download but still a slow upload, I will not be staying with 3 as soon as my contract is up.

Re: NRE 103 no 5G

crypt0ninja — Mon, 30 Jan 2023 13:30:55 GMT

Sounds like you have one of the faulty NR5103E's that wont pick up 5G if other devices in the same location are picking it up just fine.

Myself and many others experienced the same problem and replacements are working fine.

Re: NRE 103 no 5G

Dazzar — Mon, 30 Jan 2023 18:58:58 GMT

After 2 hours on the phone to 3 they accepted this and are sending me a new one, but my god didn’t I have to argue with them .

Re: NRE 103 no 5G

crypt0ninja — Mon, 30 Jan 2023 22:36:48 GMT

Glad you got that sorted.

Yeah I've heard its quite a struggle 😅

Hopefully the mods can feed this back to the call centres.

Re: NRE 103 no 5G

JonathanB — Wed, 08 Feb 2023 15:33:17 GMT

Hey @Dazzar,

I'm sorry to hear that you had to spend so long on the phone to sort out a replacement. Have you received this now, and is it connecting to 5G okay?

Re: NRE 103 no 5G

Dazzar — Fri, 17 Feb 2023 21:13:56 GMT

Yes the new router worked straight away