topic Re: End of 24 months 5g hub broadband in Broadband

End of 24 months 5g hub broadband

Momen — Sat, 04 Mar 2023 21:01:52 GMT

What happen after my 24 months contract for the 5 g hub broadband wifi ? If I do not want to renew of extend the contract , do I have to return the 5 g broadband router to Three or do I keep it as I have completed and paid all the 24 months period.

Re: End of 24 months 5g hub broadband

sc1999 — Sat, 04 Mar 2023 21:22:47 GMT

I think you have to return it, BT do the same otherwise BT charge you for it. It has to do with their green credentials as we are not capable of recycling them. There is, probably, a link somewhere where you can request an envelope to return it.

Re: End of 24 months 5g hub broadband

Geluk — Sun, 05 Mar 2023 08:23:11 GMT

When my 24 mth broadband link expired, I kept the router.

Works fine with my new provider ID MOBILE😃. Never asked for router back.

Re: End of 24 months 5g hub broadband

Anvil_Iron — Sun, 05 Mar 2023 14:01:04 GMT

Unlikely they want a router over two years old back. I sent a new Shell ADSL router back recently because they cut my service. I guess if you don't need to return it then it will make a good door stop.

Re: End of 24 months 5g hub broadband

PeteG — Sun, 05 Mar 2023 19:25:53 GMT

Hello, Momen.

Welcome to the Three Community.

After a 5G contract comes to an end, if the account is cancelled, the 5G Hub is expected to be returned to Three. If and when you cancel, the team will advise on what to do next and arrange for the return to take place.

Pete.