topic Re: Charged for internet when I left within first days in Broadband

Charged for internet when I left within first days

SBrears — Thu, 09 Mar 2023 12:41:57 GMT

I signed up for 5g broadband @ £10 a month for the first 6 months in January. After not getting the performance I returned the router within the first 2 days I cancelled the contract and sent back the router. A few days ago I received a text message from three that I was overdue a broadband bill. I've contacted customer support and I was told I owe £32 even though I returned the device and cancelled well within the cooling off period. Is there anyone on here who can look into it for me

Re: Charged for internet when I left within first days

Anvil_Iron — Mon, 13 Mar 2023 12:31:12 GMT

That doesn't sound right that you owe £32. How did they calculate £32?

Re: Charged for internet when I left within first days

JonathanB — Tue, 14 Mar 2023 14:27:58 GMT

Hi @SBrears,

I'm sorry to hear that you're being chased for overdue bills if you've returned the router. I'll send you a private message to direct you to more help with getting this investigated.

To access your private messages, click on your avatar image in the top right of any community page, then "Messages".

JonathanB

Re: Charged for internet when I left within first days

Happydays — Fri, 23 Jan 2026 13:53:17 GMT

Hi ,I am in the same boat how cheeky is this company they keep saying pay the extra and we will return the money even tho I sent the router back within 72 hours of receiving it.I am so hacked off with this money grabbing company not only that I have called them on numerous occasions with calls lasting up to 20 mins and it’s the issue still not sorted.I canceled the d /debit

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