topic Re: 5G connection on nr5103e keeps dropping in Broadband

5G connection on nr5103e keeps dropping

videogames_69 — Mon, 20 Mar 2023 13:58:15 GMT

As the title describes, it's annoying. All the phones, on the same 3 network, are fine. Is there an update beyond b12 for this router? Or can I get a new one? what's the deal.

Re: 5G connection on nr5103e keeps dropping

videogames_69 — Wed, 15 Mar 2023 18:22:40 GMT

This really is inconvenient as I am not getting the service I'm actually paying for. Is there some number I can contact to get the router replaced or something? I tried the web chat support and they just brushed me off.

Re: 5G connection on nr5103e keeps dropping

JonathanB — Mon, 20 Mar 2023 13:59:20 GMT

Hi @videogames_69,

Did you get a chance to check my reply to your private message? The team I've directed you to there ought to be able to help if it seems to be a faulty router.

Thanks,
JonathanB

Re: 5G connection on nr5103e keeps dropping

ohmyglob — Thu, 11 Jan 2024 23:23:57 GMT

Can you direct me to the same team I have this same problem. Many times every day the lights all stay on but the connection drops. It is unworkable

Re: 5G connection on nr5103e keeps dropping

JonathanB — Fri, 12 Jan 2024 12:32:31 GMT

Hi @ohmyglob,

Have you tried getting in touch with the Broadband team? There's numbers for them listed on the contact us page I've linked.

Thanks,
Jonathan