topic Re: Cutting out with heavy rain in Broadband

Cutting out with heavy rain

BrianH — Thu, 08 Sep 2022 15:38:02 GMT

Had 4g home broadband for 2 years with few issues until the last week. Now it seems whenever there is heavy rain, the broadband drops, on checking the router it's dropped back to a very weak 3g signal, both mobiles also indicate a poor/no signal. After a while the signal then recovers. The router has been in the same place all the time. After a while the signal then recovers

Re: Cutting out with heavy rain

SarahC — Fri, 09 Sep 2022 13:59:55 GMT

Hi @Brian73

That's rubbish to hear. Weather can sometimes affect signal, but it's strange that the issue has only occurred recently. Have you checked our network status checker? If not, it would be good to check your postcode on here and see if it's aware of any issues on our masts.

If you let us know what this is showing then that would be great. We can then look into this a bit further for you!

Thanks,
SarahC